Cultivating a newly established business that has left a lasting mark on the local community, we diligently participate in multiple farmers markets each week and operate a retail storefront in Littleton, CO. Our role entails not only the delicate handling of precious items but also building genuine connections with our valued customers, elevating the standard of customer service. Our mission is to educate and raise awareness about the wonders of the natural world. A keen eye for merchandising, meticulous book-keeping, and adept marketing stands as the cornerstone of our success in this vibrant and growing industry.

Experienced and skilled freelance web designer with a strong focus on design and simplicity. Proficient in utilizing various technologies including WordPress, Shopify, SaaS products, PHP, JavaScript, SQL, and Linux to create visually appealing and functional websites. Demonstrated ability to translate clients' ideas into captivating web designs, ensuring optimal user experience and client satisfaction. Adept at implementing efficient solutions and maintaining a keen eye for detail, resulting in high-quality web projects that align with client objectives and industry best practices.

As a Senior Software Support Consultant at InPlace Software, I play a critical role in providing high-quality software support services to some of our most valued clients.In this role, I serve as a trusted advisor to both internal support and business analyst teams, providing expert guidance on complex technical issues and contributing to the development of innovative solutions.I work directly with clients, building strong relationships and delivering exceptional customer service while providing technical expertise on software configuration and resolving issues.My deep technical knowledge of our software systems is utilized to diagnose and resolve complex technical issues and errors, and I document these in detail in our ticketing systems.Additionally, I work with cross-functional teams to identify opportunities for process improvement, and share my expertise with colleagues to develop their technical knowledge and skills.As a Senior Software Support Consultant, I leverage my exceptional problem-solving and communication skills to deliver the highest level of customer service and ensure the success of our clients.

As the Support Team Manager at InPlace Software, I consulted with executive leadership and rigorously followed internal policies and procedures to ensure efficient and effective support operations. I oversaw the recruitment and training of top talent, and skillfully delegated tasks and responsibilities to my team to optimize day-to-day workflow.My role also involved calculating and analyzing service satisfaction levels to identify areas for improvement, and swiftly resolving client issues with the highest degree of professionalism and technical expertise. I regularly performed in-depth troubleshooting to diagnose and address complex technical issues, ensuring that clients received swift and effective resolutions to their problems.Throughout my tenure, I led a small yet highly effective team that managed double the ticket volume of all other company regions combined, demonstrating my outstanding leadership and management capabilities. I maintained an impressive record of one-hour first contact response times and consistently achieved quick and satisfactory resolutions to client issues, resulting in exceptional customer satisfaction ratings.

As a Business Analyst at InPlace Software, I was entrusted with the critical responsibility of managing multiple Software as a Service (SaaS) deployment projects, while ensuring the timely delivery of project schedules, deliverables, and change processes.I skillfully interpreted complex requirement documents and functional specifications, effectively communicating them to both technical and non-technical stakeholders, enabling them to make informed decisions based on the analysis provided.My ability to establish and maintain detailed analysis of requirements and stakeholder expectations, while working collaboratively with cross-functional teams to integrate functional solutions, was instrumental in delivering high-quality, client-centric solutions.I actively engaged in showcasing product solutions, preparing, executing, and supporting user training, and maintaining a backlog of functional user stories for product modules, enabling clients to gain maximum value from our products.Throughout my tenure, I consistently demonstrated my expertise in technical analysis and project management, resulting in the successful delivery of projects, exceeding client expectations, and enhancing overall organizational performance.

As a Software Support Specialist at InPlace Software, I was the first point of contact for clients seeking assistance, serving as a knowledgeable resource for addressing queries, resolving issues, and providing guidance on system configurations.I leveraged my expertise in ticketing systems to effectively prioritize and escalate issues, collaborating seamlessly with cross-functional teams to optimize day-to-day operations.I established and maintained a comprehensive knowledge base of client questions, issues, and errors, enabling me to provide swift and effective resolutions to common problems.As part of my role, I was responsible for identifying, recreating, and documenting errors and defects in JIRA Software, enabling me to improve the quality of software and address common questions.I played a critical role in managing the long-term success of clients, prioritizing issues, and maintaining effective communication throughout the resolution process. I utilized my proficiency in manipulating client-specific data for import and building custom reporting via SQL, enabling clients to gain valuable insights and optimize their software usage.Throughout my tenure, I demonstrated exceptional technical skills, superior problem-solving abilities, and outstanding communication skills, resulting in high levels of client satisfaction and a positive impact on the overall performance of the organization.

Responsible for day-to-day operations of store teams, schedules, performance goals/metrics and recruitment. Provide front-line supervision to an operational, service or administrative team. Recruit, hire and develop people to drive a culture of high performance and engagement. Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities. Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity. Promote community involvement. Adapt team priorities to respond to customer and business partner needs. Ensure compliance items are upheld and to standards.

Responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. Support strategies and processes to drive store sales and deliver results through a customer centric mindset. Recruit, hire and develop highly productive Brand Associate and Expert teams. Own assigned area of responsibility. Implement action plans to maximize efficiencies and productivity. Perform Service Leader duties. Ensure consistent execution of standard operating procedures. Represent the brand and understand the competition and retail landscape. Promote community involvement. Leverage omni-channel to deliver a frictionless customer experience. Ensure all compliance standards are met.

Drives sales and profitability though compelling merchandising and overall presentation of specific departments. Drives sales through business analysis and proper placement of merchandise. Ensures all visual aspects meet seasonal product. Lead the shipment process and ensure product is placed efficiently to benefit the business. Lead pricing teams to accurately portray current promos, sales, and price changes day-to-day. Assess, coach, lead, and develop logistic associates, and create a friendly and simple shopping environment for customers to drive sales.