- Wrote, maintained, and updated company IT agreements, policies, and standards- Established, enforced, and designed user IT training program- Redesigned IT infrastructure to include: security systems, VLAN and networking layout, cabling, ticketing systems, IT vendor relationships- Communicated IT Department standards and requirements across all levels to maintain proper control over budgeting, equipment restoration, and company needs- Provided IT support for 40 local users and 50 remote users across 5 states and 2 countries.- Planned and executed new executive building IT infrastructure to include network equipment, VLAN infrastructure, network security, ISP sourcing, cabling, wireless access, and IoT device placements- Organized, implemented, and maintained Azure cloud atmosphere to include transition to Microsoft Entra ID and Microsoft Defender for Cloud- Established industry best practice initiatives to include implementation of MFA, security scans, network monitoring, and user training- Managed website domain controls and security - Organized and planned implementation of mobile IT infrastructure for immediate deployment as needed- Redesigned company SharePoint site and maintained access controls for users- Managed Microsoft Office 365 and Adobe environments to include Teams groups, user access, eDiscovery tools, and Exchange policies- Planned IT infrastructure requirements for 5 Basecamp environments

Maintain, upgrade, and install wired network equipment for University.Manage and educate 4 students workers.utilize monitoring and management tools (DNAC, MICETRO, ISE, and others) to ensure network health.Plan and coordinate medium and large scale projects such as: network upgrades, equipment replacement, and network design changesDevelop and maintain written documentation for network processes, accessibility, and maintenance.

- install/maintain/troubleshoot business VOIP services- install business internet services- write and distribute end user guides- manage VOIP database system

• Delivered 680 hours of university-based curriculum. Administered instruction of 23 objectives, evaluated 436 students via 36 progress checks. • Furnished critically needed real-world training aides for incoming students. Singlehandedly coordinated external website access with telecommunications depot. • Proctored 96 hours of individualized training for 48 students. Key instructor that ensured 100% second try pass.• Oversaw restoration of training equipment outage. Mentored 4 students in multiplexer pin arrangement and malfunction. • Reduced local illness cases by 90%. Facilitated quarantined dormitories for Covid patients. Maintained daily necessities, lifestyles, and exercise needs for 60 individuals. Supervised 10 personnel.

• Improved operation processes by 60%. Led maintenance and operations teams through 2 Department of Defense level inspections. Managed 87 personnel across two 24/7 organizational teams. Operated within budgetary constraints. Instilled 5 new best-practice policies utilized by all personnel across global Wide Area Network operations/network maintenance teams.• Increased readiness by 50%. Innovated 180 task training plan for future network operations and maintenance teams. Training plan spanned 3 career fields, 68 personnel, and was endorsed at the organizational Department of Defense level.• Recognized as Noncommissioned Officer of the Quarter. Controlled worldwide access to secure radio/data network system worth $240M. • Reduced network threats by 100%. Led same-day network security program rebuild. Mended 15 major network security flaws involving encryption devices. Ensured safety of Top-Secret communications.

• Improved customer relations score to 90%. Ensured 99% connectivity uptime for base. Disseminated 200+ Remedy customer trouble tickets across 5 departments. • Team lead for Authorized Service Interruption team including supervision of 3 personnel. Coordinated 100+ network outage orders. Preserved critical network capabilities.• Named Information Technology team lead for Winter Safety event with supervision of 2 personnel. Coordinated and executed network access and support for 700+ personnel. • Increased network productivity by 100%. Led server-based Change Management program. Coordinated over 20 major change requests across base.

• Bolstered $10K secure remote access project. Configured and installed 2 Cisco servers. Enabled remote scanning and 1K software updates for global network system.• Increased number of qualified technicians by 100%. Trained 4 personnel in work center duties and security practices.• Managed active directory with 4000 user records. Corrected 16 user accounts. Enabled and controlled access to work center network affecting 179 personnel. • First responder to cyber threat. Reported intense phishing phone conversation to federal authorities. Protected $250M network assets and personnel from critical attack.

• Personally selected as telecommunications team lead with 6-person crew. Connected Air Force Space Command to Grand Forks Air Force Base network control station. Provided data to NASA launch and recovery operations. • Acknowledged for Air Force best-practice policy. Revamped telecommunication program. Created and reviewed 256 DISA circuit history folders. Revalidated link service to node worth $2M. • Awarded Achievement Medal. Established Minot Air Force Base’s updated network boundary. Configured and installed 8 Air Force Network devices, documented 300+ long-haul telecommunications records, closed 400+ work order tickets. Reduced downtime across installation by over 8 hours.