• Serve in additional leadership roles as Helpdesk Manager, Alogent/Bluepoint Solutions Administrator, Certified Synergy Administrator, and Document Storage Administrator.• Support leadership with reviewing the performance of employees and hiring new staff.• Train co-workers on how to effectively use computer systems and follow security protocols.• Identify and resolve issues with the Microsoft Windows operating system XP-10 as well as Microsoft Office 2007-2016 and Office 365, including performing remote troubleshooting as needed.• Establish, configure, and administer security for applications.• Configure Microsoft Active Directory and Microsoft Exchange.• Install, update, patch, and troubleshoot the server and application and perform application testing.• Conduct server and tape backups as well as disaster recovery tests.• Maintain and troubleshoot telephone systems manufactured by Adapt and Avaya.• Communicate effectively with vendors and maintain the IT asset inventory list.• Develop policies, procedures, and support documentation.• Troubleshoot and configure Microsoft server 2012-2019 and VMware.

○ Cross sell products to customers for their personal financial benefit○ Process customer transactions○ Balance cash drawers and vaults on daily basis○ Conduct monthly audits on new accounts, vault balancing, wire transfers, and customer retention○ Appropriately handle inquiries regarding wire transfers, stop payments, card disputes, etc.○ Manage / train three tellers○ Perform other managerial duties as assigned○ Field all customer service issues and inquires

● PC Technician○ Help desk and system support experience○ Diagnose and resolve end user issues○ Data entry○ PC building and imaging○ Install and maintain software○ User setup and termination○ Knowledge of all Microsoft programs○ Experience with Active Director and CMD Prompt○ Symitar set-up● Teller II○ Open new accounts; process and close loans○ Cross sell products to members for their personal financial benefit○ Process member transactions○ Balance cash drawers, ATM and vaults on daily basis○ Conduct monthly audits on new accounts, vaults, and ATM’s○ Appropriately handle inquiries regarding wire transfers, stop payments, card disputes, etc.○ Handle all IRA inquiries including setting up, withdrawals, contributions, rollovers & transfers○ Manage / train five tellers○ Perform other managerial duties as assigned○ Full knowledge of Symitar and ITC/Image Center