Christianne Montero Email & Phone Number

I have 20 years experience as a Psychotherapy Practice Manager and I have worked as a Billing Implementation Specialist for Behavioral Health Enterprise EHR software since 2018.

Virginia Beach, Virginia, United States

My newest adventure is partnering in . As a co-owner of a pizza restaurant I helped make important business decisions

• Provided Virtual current customer training via Zoom and Team meetings• Maintained knowledge of existing and new functionality and compliance changes• Managed a queue of Billing cases, prioritizing issues based on priority & customer impact; Assisted on Clinical cases• Deliver a memorable customer experience, ensuring the professional handling of every service request• Provided unmatched telephone and email support to internal and external customers• Solved complex… Show more • Provided Virtual current customer training via Zoom and Team meetings• Maintained knowledge of existing and new functionality and compliance changes• Managed a queue of Billing cases, prioritizing issues based on priority & customer impact; Assisted on Clinical cases• Deliver a memorable customer experience, ensuring the professional handling of every service request• Provided unmatched telephone and email support to internal and external customers• Solved complex problems, drive change, and implemented solutions• Collaborated with my peers and the Technical Developers to identify solutions or workarounds• Performed efficient incident management while maintaining support quotas Show less

• Initially there were no Project Managers so I managed my own projects effectively and efficiently• Manage the Billing / Revenue Cycle Management needs of multiple Welligent software implementations for new customers in multiple states all over the country • Delivered Virtual customer training via Zoom and Team meetings and onsite customer training and knowledge transfer throughout the implementation. Trained new users on configuration of the billing module, billing workflows and… Show more • Initially there were no Project Managers so I managed my own projects effectively and efficiently• Manage the Billing / Revenue Cycle Management needs of multiple Welligent software implementations for new customers in multiple states all over the country • Delivered Virtual customer training via Zoom and Team meetings and onsite customer training and knowledge transfer throughout the implementation. Trained new users on configuration of the billing module, billing workflows and Billing / Revenue Cycle Management.• Responsible for the review of customer’s Current State to establish change management and business process re-engineering path that supports migration to Future State in Welligent’s software using Welligent’s standard functionality and best practices where possible• Responsible for personal time management and documenting individual direct and indirect time and activities for projects using Welligent's project management systems, Salesforce• After Project Managers were hired: Responsible for working with the project manager on project activity reporting including regular status reporting on assigned customer projects• Establish and maintain quality relationships with Welligent customers and all Welligent departments to support achieving the Implementation Team’s goal to successfully implement customers in a reasonable and achievable timeline. Most projects were six months long.• Independently identify and escalate quality improvement opportunities related to the software implementation process, documentation, software functionality• Collaborated with my peers and the Technical Developers to identify solutions and enhancement requests• Handled customer clearinghouse enrollments for Claims, Eligibility and ERAs. Show less

 Interview, hire, train and supervise receptionists and interns. Conducted employee reviews. Recruiting, screening and onboarding therapists. Handle insurance credentialing and re-credentialing for all of the therapists.  Purchase the office supplies, make bank deposits and payroll assistance. Health Insurance billing for most all commercial payers, EAP companies, Tricare, Medicare and Medicaid, post payments, follow-up on insurance denials, client billing.  Generate… Show more  Interview, hire, train and supervise receptionists and interns. Conducted employee reviews. Recruiting, screening and onboarding therapists. Handle insurance credentialing and re-credentialing for all of the therapists.  Purchase the office supplies, make bank deposits and payroll assistance. Health Insurance billing for most all commercial payers, EAP companies, Tricare, Medicare and Medicaid, post payments, follow-up on insurance denials, client billing.  Generate reports: Aging reports, Therapist Pay reports, Performance reports.  Developed forms and the office procedure manual. Manage social media and company website, handle advertising. Maintain excellent client relations and developed client rapport. Back up to front desk: Conducted new client phone intakes, verify insurance benefits, obtain authorizations, schedule appointments, take payments, answer phones, data entry, typing, filing and faxing. Show less

Multi/Interdisciplinary Studies

I attended classes part time from 2012-2016. Initially my Major was Fine Arts with a concentration in Graphic Design. Since my.

Associate Of Science - As, General Studies