Christian Hall Email & Phone Number

United States

Reston, VA, US

• Participated in a twelve-week training program that focused on DevOps / SRE technologies and workflows including:
• Java & Spring Boot
• TDD through unit testing using Mockito and JUnit
• Kubernetes, Terraform & Docker
• GCP: GKE and GCE
• Azure: AKS

• Volunteered under NDA on an as-needed basis testing games in various stages of development.
• Identified, reproduced, documented, and submitted bug reports within the game test.
• Gave feedback regarding UX and design, often giving my own thoughts on where the design could go to alleviate issues.
• Testing ranged from blockmesh testing to alpha or beta build tests.

Cupertino, California, US

• Reinforced Apple's culture by maintaining composure and repairing relationships, providing an exceptional customer experience while diagnosing and solving issues.
• Assisted my team through thorough communication and maintaining proper session scheduling so that we may promptly and thoroughly assist our customers.
• Recorded actionable notes using internal apps to document issues to allow a Genius to follow up with.
• Certified in and completed smaller hardware repairs such as batteries and displays on iPhones.
• Led personal training sessions for new customers, helping them acquire the basic skills they needed to understand their new devices and software.
• Spearheaded new initiatives with the store's Personal Setup service in order to better onboard new users in the Apple ecosystem.

Cupertino, California, US

• Utilized teamwork, technical knowledge, and active listening to provide enlightening solutions that met the needs of our customers.
• Advocated for and educated customers on opportunities and services that would enrich their experience within the Apple ecosystem such as our personal training sessions and AppleCare services.