Christian Powell Email and Phone Number
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Project and operations manager with 12 years of experience in providing a high level of service to customers and internal product teams. Accomplished by developing over 50 internal/external training programs, building online support tools, growing the vendor program by 350% worldwide, and developing team members to 20 promotions and 25 awards.Strategic thinker, with a strong record of growing teams and building relationships. Demonstrated ability to streamline all aspects of vendor and customer support delivery, improving the effectiveness of communications, workflow, and execution.Specialties: Implementation Project ManagementSoftware and Online Services (SaaS) technical support.Online product training and education.Team building and professional development.Operations management and process efficiency expert.Strategic relationship development.
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Enterprise Deployment Manager8X8, Inc. Jan 2014 - PresentSan Francisco Bay Area -
Director, Customer Onboarding Operations8X8, Inc. 2012 - Jan 2014Sunnyvale, Ca
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Operations Manager - Google GrantsGoogle Jul 2008 - Jun 2011Mountain View, CaResponsibilities:-Created and delivered online services for Non-profit Google advertisers-Managed bug fixes and drove product features and improvements with product and engineering teams-Developed online support and education solutions for Google’s Non-profit AdWords advertisers-Mentored and coached local and international personnel, improving teamwork and personal career development-Oversaw global operations and cost management to help staff achieve ad grants and user support targetsAccomplishments:-Transitioned Google Grants program out of beta in 2009-Drove resolution to 5 product bugs and 12 new program features in 24 months-Expanded European operations with no increased cost, enabling program to cover 9 new countries in 24 months-Improved Google’s philanthropic success by increasing volunteering engagement by over 700 employees-Increased active Grants recipients 50% to 7,000 without increase in operational costs-Launched new online help center, blog and educational resources, greatly improving user experience-Coached team members to 4 promotions and 9 performance awards -
Technical Operations Manager - Google Analytics SupportGoogle Inc Apr 2005 - Jul 2008Mountain View, CaResponsibilities:-Designed and launched online and in-house support services for Google Analytics-Managed and improved Service Level Agreements (SLA) for product users and vendors-Ongoing development of help center, user forum and user education resources-Developed and grew function-specific support teams in U.S., India and Dublin-Managed bug and feature request prioritization with engineering and product teams-Liaised with product, marketing and engineering teams on product development strategy-Created and test regex filters for advanced Google Analytics log file processing-Troubleshot Urchin 6 software (custom UI / XML files) on RedHat, Solaris and WindowsAccomplishments:-Increased supported users by greater than 600% with zero increase in operational costs (2006 - 2008)-Grew support services to cover global expansion of product and users to 40 countries in 3 years-Provided training programs for AdWords account managers, resulting in imputed revenue growth of 100% quarterly-Lowered support inquiries 300% through redesigned help center and online tools-Managed support for vendor partners helping them grow their user-base by 30% quarterly-Assembled initial support team of 15 support and education specialists in 12 months (2005 - 2006)-Contributed to the prioritization of over 250 bug and product feature requests
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Manager, Technical SupportUrchin Software Feb 2001 - Apr 2005Responsibilities:-Provided support and training for Urchin software pre/post sales - supporting end users and sales staff-Provided 2nd/3rd level support for Urchin resellers in North America and Japan-Drafted help content for internal and external help centers-Designed and deliver training presentations for enterprise customers-Maintained multi OS test system for deployment and test of Urchin software-Troubleshot Apache and IIS configs, logs and error logs through VI, and Linux scripting-Developed POSIX regex filters for custom log file processingAccomplishments-Created sales engineering roles, generating 20% increase in sales with a 15% reduction in post-sales support-Reduced tickets-per-customer ratio 300%, while active users grew 100% - to 2MM-Reduced total support volume and improved customer satisfaction by transferring 1st level support to enterprise customers-Drafted 50 new help center articles and created 5 training presentations detailing product utilization and advanced product administration
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Head Of ManufacturingKacey'S Sofa Gallery Jan 1996 - Dec 1999Las Vegas, Nevada AreaOperations and production management for custom upholstery manufacturing; materials purchasing; personnel management; distribution logistics.
Christian Powell Skills
Christian Powell Education Details
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Coleman UniversityComputer Applications And Networks
Frequently Asked Questions about Christian Powell
What company does Christian Powell work for?
Christian Powell works for 8x8, Inc.
What is Christian Powell's role at the current company?
Christian Powell's current role is Enterprise Engagement Manager at 8x8, Inc..
What is Christian Powell's email address?
Christian Powell's email address is ch****@****8x8.com
What is Christian Powell's direct phone number?
Christian Powell's direct phone number is +140872*****
What schools did Christian Powell attend?
Christian Powell attended Coleman University.
What are some of Christian Powell's interests?
Christian Powell has interest in Motorcycling, Cooking, Learning A New Trade Or Skill, Saxophone, Cycling, Any New Adventure With My Kids, Furniture Design, Home Remodeling.
What skills is Christian Powell known for?
Christian Powell has skills like End User Support, Operations Management, Personnel Development, Management, Training, Saas, Enterprise Software, Process Improvement, Business Strategy, Customer Satisfaction, Google Analytics, User Experience.
Who are Christian Powell's colleagues?
Christian Powell's colleagues are Troy Schmitt, William Tucker, Brian New, Jervis Jade Revalde, Linda Murphy, Chinnereth Halder, Joanna S..
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Christian Powell
Austin, Tx5peci.com, lcra.org, lcra.org, lcra.org, pec.coop -
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