Christian Roehm Email & Phone Number

Cary, North Carolina, United States

• Client: Town of Cary, local government
• Manage multiple concurrent IT projects of various sizes end-to-end.
• Directed and took over several complex, high-profile in-flight projects, and steered them from implementation to completion and closure. Consistently achieved all deadlines, milestones, and deliverables.
• Liaised between project sponsors, stakeholders, vendors, and other municipality departments; established strong professional relations with external IT vendors.
• Developed and implemented project roadmaps, project plans, and milestones; led key stakeholder engagement and accountability; and communicated project status with relevant stakeholders and senior leadership.
• Managed vendor relations, project scope, project risk, and deadlines and focused on timely delivery of IT solutions.

Raleigh-Durham-Chapel Hill Area

Client Delivery Ownership and Program Management: established Managed Service offering to generate annual revenue of $12M+ and led a team of 250 consultants in the delivery of Software Development services, and IT data management solutions across multiple U.S. locations and India for a multinational IT technology client organization. Environment: Software.

Raleigh-Durham, North Carolina Area

Industry: Enterprise Networking Hardware & Software TechnologyOnsite leadership and primary customer interface with 68 staff managing all aspects of three network lab operations. Directs the customer relationship, service delivery, contract management, and renewals process while controlling program scope, budget, and cost. Oversees Service Level Agreement.

Washington D.C. Metro Area

Client: World Bank Group Industry: Banking Drove onsite Service Desk operations management for End User Computing and Service Desk at a large Financial customer location with a team of 30. I conducted management oversight, directed staff planning, and optimized team scheduling to match call and ticket volume.Notable Contributions:📌Transformed a troubled.

Cary, NC

Client: TIAAIndustry: Financial ServicesOperations management of 140 employees, onsite, near, and offshore (India). Oversight of all aspects of service delivery and SLA management for Unix/Intel Server, Database, Middleware at the client. I addressed issue management escalations and refined the HR and people management process for direct reports.Notable.

Cary, NC

Client: Chubb Limited Industry: Financial Services, InsuranceOversight of 50 employees, near & offshore (US, India), responsible for all aspects of service delivery and SLA Management. I was responsible for a monthly ID Quality Assurance process for the entire IT infrastructure, ensuring compliance with HIPAA and Security regulations. Initiated and.

Cary, NC

Client: ACI Worldwide Industry: Computer Software Payment Systems Operational responsibility for all aspects of service delivery, with 160 employees, near & offshore (US, India).Notable Contributions:Rescued a troubled account, introducing root-cause analysis procedures in a service improvement plan which reduced server outages by 74%, automated alerts by.

Cary, NC

Client: State Street Corporation Industry: Financial ServicesSupported Services: Problem/Change Mgmt., Outage RecoveryCore Duties:Problem and change mgmt.Incident mgmt. & outage recoveryMgmt. of outage bridge calls with technical teamsAnalyzed data reports to correlate outages to change activity & made recommendations to management for future outage.

Bachelor Of Science - Bs, Business Administration, It Management

Aa, Computer Science