Functions:Management of a multinational and multicultural team that provides IT services to all the companies that are part of the Boxer group. Creation of training plans for first and second level engineers, process analysis, creation of SOPs and establishment of a culture of continuous improvement with a focus on increasing the level of satisfaction of our users and reducing the risk of downtime of our services and infraestructure.Automation of processes using existing… Show more Functions:Management of a multinational and multicultural team that provides IT services to all the companies that are part of the Boxer group. Creation of training plans for first and second level engineers, process analysis, creation of SOPs and establishment of a culture of continuous improvement with a focus on increasing the level of satisfaction of our users and reducing the risk of downtime of our services and infraestructure.Automation of processes using existing digital solutions in the company's ecosystem and planning the implementation strategy of new technology that helps the organization to achieve business objectives as part of the strategic plan for growth and expansion into new sectors.Participation in operational and strategic meetings with the leaders of the business parts of the Group to discuss their operational and technology needs and work together co-creating value and designing the strategies that will enable the continued growth of their operations and revenue.Achievements:Creation of onboarding processes for new ventures, when they are acquired by the holding company.Design of work and service flows involving all elements of the team in Mexico, India, USA and Honduras to have defined escalation processes, shift coverage, monitoring systems in the critical infrastructure of the organization. Show less

Functions:Management of a multidisciplinary team made up of 25 people (Advisors and Specialists) dedicated to provide first and second level remote support for instruments, Clinical Software and scientific advice on the use of instruments and reagents for all the regions that comprise LATAM (with the exception of Brazil). Design and tracking of KPIs and OKRs by using Power BI to measure operational effectiveness and satisfaction of our clients.Support to the Clinical Software (HITS)… Show more Functions:Management of a multidisciplinary team made up of 25 people (Advisors and Specialists) dedicated to provide first and second level remote support for instruments, Clinical Software and scientific advice on the use of instruments and reagents for all the regions that comprise LATAM (with the exception of Brazil). Design and tracking of KPIs and OKRs by using Power BI to measure operational effectiveness and satisfaction of our clients.Support to the Clinical Software (HITS) Bussiness Unit by training the Marketing Specialists and creation of Digital Material. Review and providing technical and operational aspects of projects, in order to deliver both cost effective solutions and streamlined solutions for our customers.Achievements:Increase of 12 percentage points in the remote effectiveness of the department through the implementation of state-ofthe-art technology (omnichannel communication, augmented reality, secure remote access, process automation) and technical training and service excellence plans for the team of advisors and specialists. Increase in the NPS of the brand by 6 percentage points compared to 2021. Show less

Functions:Management of a team of IT consultants for on-site and remote support for the products that are part of the Clinical Software line, communication and negotiation with clients and suppliers, management of indicators to evaluate service attention and compliance with the quality system. Creation of a team of consultants capable of providing excellent technical support, as well as consulting to clients in order to generate solutions that add value to them, and help them… Show more Functions:Management of a team of IT consultants for on-site and remote support for the products that are part of the Clinical Software line, communication and negotiation with clients and suppliers, management of indicators to evaluate service attention and compliance with the quality system. Creation of a team of consultants capable of providing excellent technical support, as well as consulting to clients in order to generate solutions that add value to them, and help them overcome their business challenges.Achievements:Successful implementation of the Modulab system in nearly 100 Laboratories throughout Mexico within the times dictated by the IMSS bidding rules, in the midst of the COVID pandemic. Show less

Functions:Sales team training for the use and promotion of LIS (Laboratory Information System) Modulab by using Value Selling methology. Generation of strategies to increase the market share of our products in the sectors and channels in which we have a presence. Project quotes. Talks and demos before clients. Analysis and management of public and private sector tenders. Design of materials and content focused on the type of target customer, showing in the foreground the… Show more Functions:Sales team training for the use and promotion of LIS (Laboratory Information System) Modulab by using Value Selling methology. Generation of strategies to increase the market share of our products in the sectors and channels in which we have a presence. Project quotes. Talks and demos before clients. Analysis and management of public and private sector tenders. Design of materials and content focused on the type of target customer, showing in the foreground the benefits of the product to our customers and how they can be applied to make their operation more agile, automated and at the same time raising the level of QC in all their processes.Achievements:The permanence of the Modulab in the Secretary of Health of Veracruz and Puebla was achieved by a outstanding team work with the Sales team.Key participation in the creation of the strategy to increase the market share of our digital solutions in the private market.Commercial training plans were created and provided to the sales team. Show less

Functions:Coordination of activities with personnel from Houston, TX (Seadrill) and England (DXC) for the systematic application of the company's IT policies, as well as the detection of areas of opportunity at the level of security and operating costs in the same and the generation of action plans for its mitigation. Management of various suppliers. On-site supervision of the critical mission systems of the oil platforms that the company leases to PEMEX.Achievements:Five… Show more Functions:Coordination of activities with personnel from Houston, TX (Seadrill) and England (DXC) for the systematic application of the company's IT policies, as well as the detection of areas of opportunity at the level of security and operating costs in the same and the generation of action plans for its mitigation. Management of various suppliers. On-site supervision of the critical mission systems of the oil platforms that the company leases to PEMEX.Achievements:Five continuous months without incidents in the computer platforms that govern the critical mission systems involved in the exploitation of crude oil. Participation in the migration of the Lotus Notes email platform to Office 365. Show less

Functions:Survey of potential projects and implementation of RFID platform used in smart refrigerators + computer system for blood bank management at LATAM level. Second level support to customers and engineering teams of our distributors.Achievements:Successful implementation of IT and refrigeration platforms at the Clínica Alemana, in Buenos Aires, Argentina.

Functions:On-site engineering support management for the Modulab system. Coordination of visits for implementations, corrective support and trainings for clients. Care route management.Visits to clients to learn about the perception of the service provided by the engineering staff and the products marketed by the company.

Functions:Installation, configuration and tuning of servers on Windows platforms (Domain controller, Active Directory, file and print servers) and Linux (Web server, automated server monitoring applications). Administrator of Fortinet appliances for user browsing filtering, establishment of VPNs to interconnect headquarters in Veracruz, Manzanillo and Altamira. Administration of video surveillance solutions and biometric access control for all corporate offices. Planning and… Show more Functions:Installation, configuration and tuning of servers on Windows platforms (Domain controller, Active Directory, file and print servers) and Linux (Web server, automated server monitoring applications). Administrator of Fortinet appliances for user browsing filtering, establishment of VPNs to interconnect headquarters in Veracruz, Manzanillo and Altamira. Administration of video surveillance solutions and biometric access control for all corporate offices. Planning and evaluation of new solutions to improve the IT infrastructure in the company.Achievements:Integration of 3 offices located in seaports in Mexico using tunnels created by Fortinet appliances, and participation in the implementation of VoIP using Avaya technology. Show less

Functions:Management of suppliers and inventories of computer consumables and parts. Generation of various reports for the administrative area and sales. Management of the different systems used in the company (STORIS, CALYPSO, Metacard,CRS). Installation and support for POS systems. Support for networks and telephone switches.Achievements:Participation in conjunction with the corporate IT department for the implementation of two new branches (network, electrical supplies… Show more Functions:Management of suppliers and inventories of computer consumables and parts. Generation of various reports for the administrative area and sales. Management of the different systems used in the company (STORIS, CALYPSO, Metacard,CRS). Installation and support for POS systems. Support for networks and telephone switches.Achievements:Participation in conjunction with the corporate IT department for the implementation of two new branches (network, electrical supplies, switches, local site for servers) in the city of Veracruz, Mexico. Show less

Functions:Support for individual clients and SMEs on issues related to technical support and consulting for business systems and infrastructure. Sale of assembled and branded computers, laptops and printers.Achievements:To have a portfolio of satisfied clients that generates enough profitability to allow me to support family expenses and cover my educational costs.