• Elevated patient satisfaction through empathetic communication, resolving 90% of inquiries on the first contact.• Streamlined claims processing by applying medical insurance expertise, reducing delays by 20%.• Collaborated with cross-functional teams to implement process improvements, increasing operational efficiency by 15%.• Ensured HIPAA compliance, maintaining confidentiality and trust in all patient interactions.

• Managed a robust pipeline of leads through networking and referrals, increasing client acquisition by 30%.• Provided customized financial advice, improving customer retention through targeted solutions based on client needs.• Partnered with attorneys and accountants to deliver comprehensive support, ensuring optimal client outcomes.

• Cultivated a diverse pool of candidates through different cold and warm leads.• Effectively evaluated candidates in an efficient manner to gauge whether they will be a good fit for Gartner and our hiring needs.• Managed the hiring process acting as a liaison between internal and external stakeholders to ensure a smooth process from first outreach to offer.• Kept up to date on market and hiring trends to ensure the best talent would be cultivated.• Led engagements with internal stakeholders on best practices and market trends.

• Led a team of 15+ staff, ensuring smooth operations and exceeding guest satisfaction goals.• Spearheaded a $1M/month revenue generation strategy, introducing innovative offerings in partnership with vendors.• Managed the largest Point-of-Sale software update in hotel history, completing the project with zero data loss.ties.

• Developed template itineraries for the front desk to assist guests in their travels.• Conducted impromptu tours of the property, passing on knowledge of the area to guests and ensuring all needs were met.• Coordinated check-in and check-out processes for incoming and outgoing guests.• Key Accomplishments:• Help foster a hotel culture that propelled us to be amongst the top 10% of hotels in the company.• Coordinated timeshare tours for guests of a 1200 room property.• Met with owners of activities to provide feedback for guests, resulting in a detailed, curated list of elevated experiences that had an overall satisfaction rate of 95%• Acted as the face of the hotel, the first point of contact for the guest and the last point of contact to ensure stays went as flawlessly as possible Key Responsibilities:• Owner relations and Guest relations.