Support Group Manager And Agile Coach
CurrentAt Bluewater Federal, I spearhead a contract support team dedicated to aDepartment of Defense contract, ensuring meticulous configuration and datamanagement. My role encompasses technical writing, editing, drafting, andscheduling to bolster the SSC command within the US Space Force. I crafted andimplemented a comprehensive training program for a new support team, nurturingproficiency in document management for international partners. By fosteringcross-functional collaboration among logistics, operations, and support teams,I enhance program-wide communication and quality control.Key accomplishments:• Guided and inspired teams in Agile practices, refining the backlog processfor international procurements and maintenance activities.• Oversaw a team of six, establishing new benchmarks in technical writing,scheduling, and document management for a contract valued over $100M, involvingpartners across 17 countries.• Amplified tracking of over 3,000 documents and streamlined operationalworkflows through the implementation of a new government data management tool.• Incorporated Agile methodologies into operational practices, improving thebacklog process for procurement and sustainment activities within a traditionalDoD operational environment.