Christian Yi Email and Phone Number

- Served as a Scrum Master for multiple Agile development teams, guiding and advising engineering teams, managers, and directors on Scrum and Agile principles. Led a total of 6 teams in 2.5 years. Actively managed 3 teams at all times. - Managed 3 contracted outsourced teams to properly integrate and uphold to the company’s Agile practices. Depending on the nature of the team and product, these teams implemented either Scrum or Kanban workflows. - Facilitated effective Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews, sprint retrospectives) to promote team focus, transparency, and improvement. - Worked closely with Product Owners to identify and address challenges, blockers, and advised solutions to achieve the product’s goals. - Established and maintained relevant metrics and dashboards to track team performance, sprint progress, and project delivery. Provided regular updates and reports to stakeholder, enabling data-driven decision-making. - Served as an active Atlassian Admin installing and maintaining users, teams, permissions, automations, filters, dashboards, screens, issue types, workflows, and data analytics in Jira. Also contributed in managing Confluence spaces and getting the department manager and directors integrated with Atlas. - Communicated and led cross-team and cross-departmental collaborations. Foresaw outside team/product dependencies and provided proactive solutions to make sure roadmaps and deliverables were not affected. - Successfully implemented the first Scrum working agreement in the company which led to a stronger and more respected engineering team. - Assisted teams in production release processes by communicating release updates to stakeholders.

- Contributed by software testing 4 successful company products on beta, staging, and live production environments.- Developed comprehensive acceptance criteria, test scenarios, and test cases to align with each user story.- Actively followed Scrum and Agile practices on software development teams as a QA Analyst. - Regularly ran manual and automated regression testing for core products immediately following pushes to production.- Maintained regression and testing processes and documents using TestRail.- Assisted in leading QA department stand-ups and communications between all the QA Analysts in the company. - Worked closely with Product Support teams, assisting in advanced troubleshooting, and training the use of new product features. - Created and maintained documentation in Salesforce for new and updated features on products as part of team’s release process.

- Provided technical support and expert advice for ClassLink’s suite of IAM and SSO products to 1000+ clients.- Resolved 100+ client issues per month via ZenDesk, phone, email, and remote access quickly and effectively.- Created SSO federation applications such as SAML, LTI, and OAuth2. - Collaborated closely with engineering and IT teams to troubleshoot escalated technical issues.- Engineered, advised, and co-led the updating of company audio equipment which hosts company-wide hybrid town hall meetings.

- Responsible for understanding and implementing Microsoft’s ordering policies and applying them to different licensing programs.- Analyzes, assesses, and answers time-sensitive, complex questions that the company’s sales team and respective customers may have regarding Microsoft licensing.- Assists sales teams, customers, and Microsoft representatives by facilitating the process of completing orders using ERP, CRM, and EMS systems. Completing an average of 100 large and complex orders per week.