-Assisted in personal/business account openings including checking, saving, and time accounts and ensuring all disclosures are released to customers for full understanding of each product.-Discussed credit related products such as personal loans, credit cards, lines of credits and prepared application for clients while making sure full understanding is metHelp guide clients to ensure what products best fit there needs-Performed financial reviews with clients potentially discovering additional needs such as investments, mortgage, or education on credit, or managing and spending.-Build strong relationships with customers and follow up with them to ensure any additional needs.-Ensured branch operation procedures from opening to closing were completed following policy and regulation. -Audited store cash content daily and created deposits.

-Handled and supervised food truck operational procedures, including setup/cleanup, payment, and inventory. -Coordinated with numerous clients and event organizers keeping good communication and effective responses-Provided customer service at catered(weddings, companies, & house parties) & public event’s-Increased productivity by developing new processes.-Drove company vehicles including van and trailer safely and properly to & from event sites

-Oversee the complete customer service team operations of 40-50 team members including cashiers, cart attendants, supervisors, housekeeping, returns & in-store shopper as well as cash payment/office operations.-Effectively handled $1 million in sales weekly by incorporating constant cash handling training & scan policies to reduce inventory shrink & cash variances.-Ensured great hospitality/service was given to customers by team members that resulted in a great overall experience by providing accurate answers, reducing wait-times, and minimizing mistakes.-Handled payroll bi-weekly, including miss-punches & compensation changes.-Made schedule weekly for all team members & sub-teams including approving/denying PTO requests & ensuring labor was met.-Worked on Key Performance Indicators to increase productivity, effectiveness, & customer/team member satisfaction.-Screened, interviewed, hired, & on boarded potential new candidates & developed their careers-Issued corrective actions for company policy violations including note to files, written warnings, final warnings, disciplinary actions & separations.-Handled escalated team member & customer situations & concerns.-Audited up to 15 cash registers daily, handled cash via transactions, & performed store cash audit/bank deposit each day.-Oversaw employee performance, coached team members, & issued yearly job dialogues for team members based on performance.-Addressed sales floor technology issues.

-Pack and deliver orders with personal vehicle in a safe and professional manner-Handled transactions paid via cash or card-Communicated with numerous customers everyday ensuring accuracy of order.-Maintained overall workplace, in such as keeping supplies stocked and provided housekeeping.