Executive Director, Global Online Operations, Digital Technology And Experience At Elc Online
CurrentDrive the Payment and Fulfillment Ops Strategy of 150+ high traffic eCommerce.Manage a team of Analysts and Operators. Responsible for validation of omni- eCommerce channels, including data integrations of payment, fulfillment, and customer services systems, and monitoring performance of existing features using logs and Application Performance Monitoring tools to identify opportunities for improvement.Work with cross-functional teams, local partners in Europe, Middle East, and Africa (e.g. Fulfillment, Supply Chain, affiliate brand managers, Finance IT, Product Developers and Engineering) to assess the business requirements, risks, develop workflow, adjust the product strategy and backlog to formulate a publishable roadmap that delivers optimal transactional and account-related features (cart, checkout, customer account).Payment Operations includes set up, configuration, and monitoring of the payment merchant accounts with 3rd party payment providers such as Altapay, Ingenico/Worldline, Adyen, Pelecard, and PayU, on our Cloud-based Online Platform.Fulfillment Operations includes set up and monitoring of system integration for sending Order messages, and receiving Order Status and Inventory Update messages. Messages are sent via API-enabled XML and/or JSON messages.Previous Roles within Company:Director - April 2017 – December 2022Manager - March 2012 - March 2017