Adapting coaching skills to manage and train a staff of 20 employeesImproving sales results against all company goals, eliminating waste in ordering and production of beverages, attaining record customer satisfaction ratings

Investigated safety and security violations by employees, analyzed exceptional register activity to coordinate interviews with suspects of criminal activity, solved over 95% of cases, recovering over $300 in restitution per confession and reporting findings to OperationsConducted safety and security compliance audits of retail stores, reported findings to operations teams, identifying misses and formulated corrective action, facilitated workshops with store management teams on handling… Show more Investigated safety and security violations by employees, analyzed exceptional register activity to coordinate interviews with suspects of criminal activity, solved over 95% of cases, recovering over $300 in restitution per confession and reporting findings to OperationsConducted safety and security compliance audits of retail stores, reported findings to operations teams, identifying misses and formulated corrective action, facilitated workshops with store management teams on handling potential workplace violence situations Coordinated with HR to assist in internal compliance matters, collaborated with local law enforcement agencies to facilitate video retrieval that assisted in numerous arrests for fraud, vandalism, assault, and other serious crimes while improving community relationsCertificates: Wicklander-Zulawski - Private Sector non-custodial Interview and InterrogationLaboratory for Scientific Interrogation - SCAN written statement analysis Show less

Successfully opened new stores in multiple markets, assembled high-performing teams, trained and coached manager trainees for additional new store openings, set creative goals and incentives for employees, resulting in record internal employee satisfaction survey resultsAssessed peer profit and loss statements during quarterly meetings, helped them identify contribution shortages, and developed action plans to address problem issues moving forward