· Validated change orders and projects daily in both SAP & SNOW systems.· Coordinated detailed migration plans and conducted correct processes for successful migration.· Communicated with Project Managers and provided support on project end dates, validations, migrations, milestones, CO's, financials, TECO closing projects, formulating reports, etc. · Monitored and organized daily & weekly reports, in turn also communicated with team for course of action/resolution, while providing administrative support and workplace training to team members.· Created walkthrough documents used for team training by preparing action plans with direct team, analyzing risks and opportunities while gathering the necessary resources.· Achieved a role advancement from Project Administrator to Project Coordinator in one year.

· Prioritized tasks and managed deadlines under strict time constraints.· Coordinated daily operations such as loading, unloading trucks, packing orders, shipping, receiving items, and other organization activities.· Utilized problem-solving techniques to resolve any discrepancies between orders and shipments. · Prepared orders accurately by processing requests, pulling materials from the warehouse, packing boxes, and preparing outgoing shipments. · Packed and unpacked items to be stocked on shelves in stockrooms and warehouse. · Pulled inventory and selected retail products from specific locations based on orders and availability.

· Organized order filing systems and kept inventory to produce a detailed, laid out production calendar for the team.· Followed up via email to customer inquiries, support, or complaints/claims, and social media traffic responding to 300+ emails daily, while monitoring social media interactions.· Processed/managed all refunds and orders through Blue Pay, BCA, and BBB. · Broadened strategic business plans to promote growth and sales goals while managing the team and building long-lasting customer relationships. · Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

-Promoted to shift lead within first 3 months.-Answered phones, took orders, placed orders, made orders, cleaned, inventory, opened, and closed the store.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Floor Sales Associate