Christie Davis Email & Phone Number

New Brighton, MN

• Led a diverse team of 9 charged with building a more efficient, higher quality, and comprehensive service capability through technology, data analytics, and reporting.
• Generated an additional $1MM in profitable annual revenue through the creation of a quality control process
• Evaluated and initiated implementation of a standardized reporting process for 160+ operating branches for consistency and predictive analytics
• Limited organizational risk by proactively developing a thorough compliance program to meet contract expectations

New Brighton, MN

• Led a high performing team of 10+ customer service professionals representing $30MM in annual revenue in a fast-paced environment.
• Identified as a high performing team member and promoted to a leadership position in less than three years
• Built relationships with high value customers and service partners to deliver a multi-dimensional national program
• Led implementation of an integrated software platform for work order management, considering the perspectives of 300+ suppliers
• Developed key performance metrics for internal and external benchmarking

New Brighton, MN

• Delivered a positive customer experience to 10+ customers with multiple facilities across a national footprint
• Coordinated with a network of 300+ suppliers nationwide to maintain a highly compliant fire & life safety program
• Grew long-lasting customer relationships through proactive and timely communication
• Offered full-time employment from role as Operations Intern

New Brighton