Experienced in assisting customers by phone and chat with credit card payments, statement, transaction and credit bureau disputes, credit limit increases/ decreases, incentive redemptions, app navigation and troubleshooting app errors on mobile devices and answered general questions related to credit card and account activity.

-Modified general education curriculum for special-needs students using various instructional techniques and technologies.-Created and managed IEPs for over 60 students to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals. to discover effectiveness of instructional techniques and behavioral interventions-Collected, analyzed and summarized and reported data regularly to determine effectiveness of… Show more -Modified general education curriculum for special-needs students using various instructional techniques and technologies.-Created and managed IEPs for over 60 students to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals. to discover effectiveness of instructional techniques and behavioral interventions-Collected, analyzed and summarized and reported data regularly to determine effectiveness of instructional techniques.-Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.-Gave one-on-one attention to students, while maintaining overall focus on entire group.-Maintained positive relationships with parents and families to determine best ways to support their students at home.-Redirected students using Positive Behavior Support (PBS)-Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.-Led activities that developed students' physical, emotional and social growth.-Utilized numerous computer applications/software such as Microsoft Office (including Excel, Outlook, PowerPoint) and Google Documents.-Prepared, drafted, composed and presented hundreds of documents of varying lengths and criterion to meet strict legal specifications.-Collaborated on multiple school board committees to determine solutions to school-wide issues and worked collaboratively with conventional education instructors, parents, supervisors and other educational specialists to support the needs of the individual student.-Supervised, trained and directly monitored paraprofessionals, focusing on and utilizing their strengths and talents to promote a dynamic and productive learning environment. Show less

-Lead classroom teacher for high school and adult students with mild, moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum and resource tutoring in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Created and supported lessons and hands-on working experience for adults with disabilities in… Show more -Lead classroom teacher for high school and adult students with mild, moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum and resource tutoring in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Created and supported lessons and hands-on working experience for adults with disabilities in learning job skills and provided on-the-job support for adult students.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple school board committees to determine solutions to school-wide issues and worked collaboratively with conventional education instructors, parents, supervisors, and other educational specialists to support the needs of the individual student.-Supervised, trained, and directly monitored paraprofessionals, capitalizing on their unique strengths, creating a productive work environment.-Prepared, drafted, composed, and presented hundreds of documents of varying lengths and criterion to meet strict legal specifications.-Fostered positive and trusting relationships with students and families to create productive learning environment. Show less

-Lead classroom teacher for high school students with mild and moderate cognitive, behavior and emotional challenges.--Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple school board committees to… Show more -Lead classroom teacher for high school students with mild and moderate cognitive, behavior and emotional challenges.--Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple school board committees to determine solutions to school-wide issues and worked collaboratively with conventional education instructors, parents, supervisors, and other educational specialists to support the needs of the individual student.-Supervised, trained, and directly monitored paraprofessionals, capitalizing on their unique strengths, creating a productive work environment.-Prepared, drafted, composed, and presented hundreds of documents of varying lengths and criterion to meet strict legal specifications.-Fostered positive and trusting relationships with students and families to create productive learning environment. Show less

-Lead classroom teacher for elementary students with moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple… Show more -Lead classroom teacher for elementary students with moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple school board committees to determine solutions to school-wide issues and worked collaboratively with conventional education instructors, parents, supervisors, and other educational specialists to support the needs of the individual student.-Supervised, trained, and directly monitored paraprofessionals, capitalizing on their unique strengths, creating a productive work environment.-Prepared, drafted, composed, and presented hundreds of documents of varying lengths and criterion to meet strict legal specifications.-Fostered positive and trusting relationships with students and families to create productive learning environment. Show less

-Lead classroom teacher for elementary students with moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple… Show more -Lead classroom teacher for elementary students with moderate, and severe cognitive, behavior and emotional challenges.-Provided and delivered meaningful curriculum in Math, English, Science and Social Sciences, created lesson plans, modified and accommodated core content teacher lesson plans to fit the learning needs of students with disabilities.-Collected, analyzed, and reported on student data to determine effectiveness of instructional techniques.-Collaborated on multiple school board committees to determine solutions to school-wide issues and worked collaboratively with conventional education instructors, parents, supervisors, and other educational specialists to support the needs of the individual student.-Supervised, trained, and directly monitored paraprofessionals, capitalizing on their unique strengths, creating a productive work environment.-Prepared, drafted, composed, and presented hundreds of documents of varying lengths and criterion to meet strict legal specifications.-Fostered positive and trusting relationships with students and families to create productive learning environment. Show less