• Liaison between the field and corporate office for operational needs with the clubs• Cross department leadership for key business innovates that involved multiple in club businesses• Successfully onboard new leaders into to their role • Create SOPs and training guides to be used by the field that align with new process and policy and ensure alignment across locations• Partner with Directors to improve the operational systems and processes for members and team members• Mentor and serve as subject matter expert in system, process, procedure, and service excellence for Area Directors, General Managers, Member Concierge Managers• Part of New Club Opening Team – review architectural rending’s for new club openings; review supply order for presale center; and club opening; support onboarding and training of new members concierge leader; complete new club set up- ensure space is set up to Life Time standard.• Execute company objectives and brand standard through direct in club leadership role- and day to day management of team of 10.

• Collaborate with regional, area and club leadership to ensure maximum member engagement, connection and retention for 39 clubs.• Year over year success in club attrition performance • Monthly review of Member NPS through Medallia• Cast, Onboard and certify new member services manager for new club opening and existing club• Host weekly 1 to 1s with Area Leads to provide regional alignment and leadership development• Monitor regional, area and club performance for attrition and Key performance indicators daily• Regularly communicate regional performance with National leads, Regional Vice President, Area Directors, Regional Sales Manager and Area leads• Complete monthly club visits to provide coaching and development to club leadership • Leverage partnership with regional and corporate support to create process improvement • Assist is the building of annual payroll and attrition targets• Facilate front line training for new club openings • Assist in New Club Opening process – proving on the ground support for set up or Grand Opening• Succefully identified 5 managers within area and promoted them to Area Leads within 2 years of mentorship.

• Collaborate with Area Director and club leadership to ensure maximum member engagement, connection and retention Northeast market• Lead weekly regional calls to align market on corporate directives, and Key performance indicators• Partnered with Sales Area Lead to host monthly dues alignment meeting for Member Services and Sales • Hosted weekly 1 to 1 with Member Services Manager to ensure monthly goal were achieved within club• Responsible for Member Services Manager role within home club• Achieved Quarterly Artistry Award in Q2 2015