Christie Balcom, Mba Email & Phone Number

• Account Management • Financial Analyst• Website Creation and Service• Software Training & Development • Client Relations Management • Instructor / Presenter / Speeches • Instructional Design • Process Improvement• Marketing & Benchmarking • QA Regulatory Compliance • Internal Financial Auditor • Government Accounting AP & AR • Online Document Management• Scheduling / Travel Arrangements • Project/Change Management• Executive Administrative Assistant• Business and Office Administration ManagementTOP FIVE STRENGTHS• Restoration• Responsible• Connectedness• Focus• Futuristic[Strength Finders 2.0]DEGREESMaster's Degree in Business Administration BS Business Management and Marketing AA/AS Liberal Arts and Court Reporting

Sonora, Ca

Responsible for transporting individuals inside and outside of the County to a various medical facilities and appointments or meetings. Drive certain routine routes as needed. Provides safe, reliable and courteous transportation service to clients; operates and maintains assigned vehicle(s); maintains vehicle and customer logs and records; performs related work as required.

Sonora, Ca

IT GOVERNMENT WEBSITE TESTER:Work independently and remote as a virtual position performing IT Software Testing for Federal Government entities, i.e. U.S. Navy Intelligence and HUD. Test websites for accuracy, functionality, information, script format and programming issues for the Developers and Programmers. Create tickets for programmers to update issues found and then retest for accuracy and functionality. Document and update reports. Work independently with no supervision. Trained in many areas of testing. Perform administrative duties to include create test scripts for other testers to test on websites, create charts, graphs and spreadsheets, create two website for in-house use. Discreet, Confidential and Ethics trained. Perform Recruiting as well as Training and Development for new Junior QA Testers with Technical Writing of Procedural Steps.RECRUITER FOR VSOLVIT PAID INTERN POSITIONS NATIONWIDE:Recruit for various positions within VSolvit at Colleges and Universities for Paid Internship Positions working 10-12 hours a week remotely in relation to students choice of study, their personal desires or interests as well as current work field in order to enhance their current learning abilities while working a part-time job.Recruit specifically for the Ventura, CA and Sonora, CA offices as it relates to in-office positions working full-time, part-time or as a paid Intern.Systems: Gmail, Google Docs and Spreadsheets, Google Drive, Google Calendar, Government Websites for Testing

Sonora, Ca

Create websites for small businesses, non-profits or individuals who would not normally take the time to have a website for their company needs.Meeting needs for a Product or Service; Marketing to instill the need for website exposure to increase company profitability. Design work to create the ultimate website along with marketing tools. Service maintenance to your website monthly, quarterly, yearly - as you wish. Can use your logo or have one created. Can add Social Media to your website for even greater exposure. Can create a Facebook page to match your website page! Aim to please with your needs in mind!Know someone who can use my services? Please feel free to send them my Linkedin Account information

Sacramento, California Area

Process attendees registration for convention events, data entry and customer service.On call for short-term contract work.

Training & Professional Development of Current Skills and Abilities to increase productivity in future clients; Professional Networking.

Roseville, Ca

Attended "Professional Edge"​ (an 11-week course for personal development and personal brand marketing workshop) to increase knowledge about today's current job market. Human Resources Certificate Received.Volunteering to represent and market “Professional Edge” at Job Fairs and throughout the Community; Travel involved.

Granite Bay

Volunteering to Market Job One to the community as a resource tool to gain an edge in today's job market. Assist in creating seminar notebooks for the public to use in attending job related learning classes for today's market. Assist with conference room set up and/or tear down, help as needed.

Dublin, Ca And Folsom, Ca

• Sales and marketing for consumer electronics industry and well-known appliance company. Verbal and written communication skills, strong presentation and training skills, work independently and in a team environment, time management and organizational skills• Drive sales for Nest and LG products by engaging and educating consumers in top home improvement and consumer electronics. Responsible for product knowledge, promotion, and increasing product sales and awareness• Computer reporting from home office, responsible for collecting and reporting on in-store training, in-store activities, competitive information and maintaining brand presence in retail through merchandising, tracking of inventory

Rancho Cordova, Ca

Customer Service to Doctors requesting Authorization of Benefits for an Vision Eye Insurance Company. Also customer service to affiliate offices and affiliate providers for Authorization of Benefits, Claim and Billing information and VSP Sales/Marketing of Products and Services. Extensive multi-tasking, organizational management and client retention.

Roseville, Ca

Get Hired Series - Course taken for continued Human Resources (HRCI) knowledge.Certificates Received - November 2014

Rocklin, Ca

• Contract position to assist Progress Rail Locomotive (a Caterpillar Company) in their account reconciliation of extremely old accounts with issues in the system, shipping & receiving department and accounting department’s paper documents. Performed file reorganization and new file management system, scanning of Bill of Ladings and Outbound Shipping Information for processing of current/old documents - used three different processing methods in the system called “Motor Log.”• Created a detailed step-by-step photographic and screenshot procedural processing manual for the system used called "Motor Log" as well as created first time issued Leadership Procedural Notebooks for twelve staff members with step-by-step photographic and screenshot procedures relating to the plant operations with emergency situations and contact information to ensure that appropriate emergency preparedness policies, standards and procedures are developed and implemented so management is equipped to respond to all foreseeable situations in an emergency. • Maintained and updated Excel spreadsheets of shipment information (Shipping Log and Combo Tracker), phone calls to vendors for POD's (Proof of Delivery), assist HR (Human Resources) with Employee Safety and Training Tests. Assisted where needed for the Plant Manager, Plant Manager Assistant and Accounting employees.

Sonora, Ca

• Worked directly with the CCO of the Bank; indirectly to CEO, CFO and Board Members; Administrative Assistant over Loan Officers and Underwriters; utilized all of MS Office Suite software including Visio, prepared legal documents and commercial loan materials; reorganization and file management, process improvement on policies and procedures; Binders created for reports, policies and minutes, knowledgeable of highly confidential financial matters• Created and responsible for financial forecasting pipeline reports for CFO’s budgeting to increase profits by $5M a Quarter; Project loan management of loan officers with tracking; proofread underwriters credit memos for approval of the Board; creation and marketing of products for bank recognition for sales to obtain commercial loans• Oversaw and train staff on software programs to increase productivity; established training webinars, technical writing: utilized strong organizational management and prioritizing skills to create procedural manuals and new policies and procedures according to FDIC Rules and Regulations, work in a culturally diverse community• Organizer of Board Meetings and materials; type correspondence, minutes (75wpm); led Administrative Credit Meetings and continuously provided a complex technical investigative analysis report on extreme past due accounts for the bank and to the courts, as well as current credit standings and various loan updates, collection calls and letters• This business has since closed.

Folsom, Ca

• Analyzed and audited confidential detailed internal accounting documents relating to Fraud estimating a savings to the company of approximately $5-20K for Verizon Wireless Corporate during the transition and relocation of the accounts payable department to Tulsa, Oklahoma • Analysis reporting from seven different databases used for collection & analysis of obtaining raw data; Excel, People Soft and SAM (Strategic Account Management) used for Fraud Reports submitted to management. • Audited possible fraud from travel and expense documents, credit cards, vendors, purchase orders and invoices all according to Sarbanes Oxley (SOX) and Verizon Corporate Compliance• Verification of Contractual Signatures with financial limits

Victorville, Ca

• Administrative Assistant and Financial Advisor within the Financial Department of a Nursing College; Managed student accounts and Excel reports of financial status to the Department of Education for "reimbursement funding." Responsible for the calculations, approval and funding of Title IV government grants and loans; created installment contracts, handled reimbursements, Administratively, coordinated meetings with materials and meals, typed agenda’s, meeting minutes, correspondence and creation of new forms; ordered supplies; experienced with online copy machines and scanners. Extensive customer service to students/parents in assisting them with their FAFSA (Online application); Independent discretion to consult students on personal financial matters as it pertains to student loans• Coordinate with students and staff to personally conduct PowerPoint presentations on Loan Default Prevention, Training via website, PowerPoint and online instruction on all State and Federal websites to students and new staff• Verification of student ISIR/SAR’s (Student Reports), Execute needs analysis; sign off on Professional Judgments, Data entry in COD, NSLDS, FAA, EdExpress, and Direct Loans Government sites, Document and File reorganization - responsible for auditing files for completeness and accuracy; Maintain data input of all prospective students in financial Software • Experienced processor of Federal grants and loans under Title IV Regulations; familiar with the Federal Reimbursement procedures specified by the Department of Education with institutions under an Order. Maintained current information of Title IV Regulations through IFAP (Government Financial site)• This business has since closed.

Tempe, Az

United Technologies through ACS (Affiliated Computer Services):A skilled professional having saved United Technologies millions financially change management, quality customer service and account resolution by performing the following:UNITED TECHNOLOGIES AEROSPACE DIVISION: • Government aerospace accounting utilizing SAP accounting database for Account Financial Management as well as Excel, Siebel, MS Office Suite including MS Access• Processed global multi-million dollar wire requests daily; special check requests; invoices, returned checks and debt collection. Using metrics, audited the work of the accounting processors in Jamaica with online training, troubleshoot issues and resolved them. • Managed the electronic online document system for account resolution for various vendors while using two monitors and approximately 10 or more different software applications simultaneously - daily.• Worked under United Technology’s aerospace divisions of: Pratt Whitney, Hamilton, Milton and Sikorsky Aerospace UNITED TECHNOLOGIES CARRIER DIVISION:• Financial Account Management under Carrier ventilation, heating and air division.• Worked extensively with buyers and suppliers for account resolution and streamlined process for payment of invoices; created reports for managementUNITED TECHNOLOGIES MAILROOM – Aerospace Division: • Relocation of aerospace mail from NY to AZ – Saved the company millions of dollars by handling all the processing of the aerospace divisions’ mail by scanning invoices, purchase orders and check requests for online document processing• Performed online document account management of indexing and auditing the process for payment. Managed the system for rejects and misfiled invoices• Collection of paper documents for scanning and routing online documents to the correct aerospace division; batching of paper documents for off-site storage• Coded and created unique indexing system of online filing for accountability

Tempe, Az

DEVRY UNIVERSITY (and KELLER SCHOOL OF MANAGEMENT) through ACS (Affiliated Computer Services): As a lead Senior Advisor - Account Management for student records• Highly Confidential and Unique program - one of four to utilize webcam video telecommunications operation for students where there was not a financial aid office but a kiosk with a computer available.• Access to manipulate student online records to show them how to complete the multiple financial aid forms and websites• Trained employees on financial software applications within my scope of duties. Resolved peers issues regarding Federal funding issues with students.• Knowledgeable of Federal and State regulations regarding Title IV loans and grants[Program was eliminated - transferred within the company to United Technology Division]

Phoenix, Arizona Area

Independently taught classes to adults regarding responsible driving techniques and State Law Requirements under Arizona Defensive Driving School (ADDS). Set up offsite conference room for instruction, verified and documented legal identification, legal documents, instructed students on expected rules and regulations as well as consequences of failure to meet them. Responsible for my own teaching equipment and taught my own traffic safety agenda to clients/students approved by the Arizona Supreme Court. Handled different court jurisdictions monies, created completion certificates for those who passed the course. I am very organized with training manuals, multimedia visual aids, and educational materials as well as using a white board and fun help aids to make learning memorable.• Provided professional instructional training for those having received citations from the court• Collected court fees for all jurisdictions of Maricopa County • Onsite financial bookkeeper of court funds and related fee amounts for each jurisdiction• Processor of legal court documents• Preparation and Issuance of certificates to qualified students.• Worked part-time on weekends while working a full-time position.• [Currently inactive status - left to continue my educational goals]

Peoria, Az

Having worked under licensed agent S. Napier: • Executive to manage the office and staff; as an unlicensed agent, showed investment properties to tenants for investors and real estate agent, placed ads, posted signs, and website maintenance - uploaded photos and detail of home descriptions. Worked closely with homeowner insurance warranty companies and vendors for maintenance, cleaning, and other property needs; viewed properties for homeowner association compliance. Consultant with licensed realtor and property investors for future rental properties. • Administratively, created and managed a new database system for contacts of homeowners, tenants and business contacts, as well as rental payment history. Prepared and processed all mail, rental agreements, creation of invoices, collection of rents; distributed money towards trustee accounts, mortgages, property vendors, and agent; accounts receivable of tenant rents, accounts payable to investor’s mortgages, reconciliation and collections of tenant rents.• From previous legal experience as a Courtroom Deputy Clerk and Legal Secretary, personally appeared in court for all court hearings on tenant and HOA issues and placed five day notices on properties. Customer service to investors, tenants, realtor, HOA, maintenance department and the public. • Supervised staff: associate assistant, maintenance staff and cleaning staff• Seventy-Five percent virtual position / Twenty-five percent in office[Economic decline in the real estate economy ended my position]

Tempe, Arizona

• Government aerospace accounting for Honeywell International utilizing Oracle 11i accounting database for Account Financial Management as well as Excel, Siebel and MS Word• Project Management to launch the transitioning old legacy accounts into Oracle; Trained and mentored local and outsourced staff on new software; monitored and resolved performance with metrics; onsite and offsite training; online web training; troubleshoot transitional issues and resolve them using Excel, Visio and PowerPoint• Analyze and negotiate contracts for account reconciliation saving $5M; payment of invoices, purchase orders and check requests as well as process multi-million dollar wires using accounting software and MS Access• In charge of the Online Document Management system; unique invoices, purchase orders and check requests for accountability; collection of documents for scanning and index labeling for nine aerospace divisions

Maricopa County Superior Court

Worked in civil, criminal, probate, commissioner’s court and name change hearings. Worked with all the Judges on yearly rotations and qualified to work any court needing a last minute clerk. Typed online minute entries (75wpm), steno-machine dictation (140wpm) - later process changed to type from tape recorded hearings. Worked closely with attorneys to collect, marked, and identify trial exhibits, read trial verdicts, assisted in impaneling juries (mainly the bailiff’s position but would assist when ill or working on other matters), swear jurors in and administered oaths to witnesses. Trained new courtroom clerks on court and legal procedures. Experienced in MS Office Suite applications and independently taught defensive driving courses while continuing my educational goal of obtaining my Masters Degree in Business Administration. File and document management and streamlined processing, always organized and prepared; worked directly with the public to certified legal documents, processed and signed off on TRO’s (Temporary Restraining Orders) and Divorce Decrees. Impeccable customer service skills and able to handle negative demeanors of the public.Highlights of my achievements include:• Assigned to the Presiding Judge• Independently instructed others on court software databases, court operations and legal procedures• Trained on Confidentiality, Ethics and Integrity as well as Blood Born Pathogens • Courtroom Clerk for the Presiding Judge as well as all Judges on a rotation schedule • Created online minute entries of all court proceedings, marked trial exhibits, read courtroom verdicts• Worked in civil, criminal, probate, commissioners court and name change hearings• Certified legal documents, created and handled all Temporary Restraining Orders (TRO's), prepared and certified Divorce Decrees.• Trained new staff on courtroom procedures, minute entry process and handling blood borne pathogens.

Mba, Business Administration, 3.60

Activities and Societies: Local Community ActivitiesStudent Alumni for Class of 2008.

Bs Business Management, Bs Marketing, 3.72

Activities and Societies: Personal DevelopmentFinished my educational goals of obtaining a Bachelor's Degree in Business Management.

Aa Liberal Arts / As Court Reporting, Court Reporting, 3.63

Activities and Societies: Court Reporting GroupsHonor Role

General Education, Educational Leadership / Administration / General Education, 3.9

Activities and Societies: Dance and PhotographyReceived the Malkmus Scholarship Award

Certificate, Life Coaching, 4.0

Activities and Societies: Life CoachingLife Coaching - Helping others to help themselves! Southwest Institute of Healing Arts Life.