I've helped bring people into the 'era of technology' and I have helped bring others out of the dark places that this era will sometimes put us.• Provide technical support and guidance to clients on various devices and technology.• Optimize network and device performance using administrative and developer settings.• Create personalized guides and training materials for clients.• Provide phone/remote access and conferencing support - preventative and "after the attack".• In-person device setup for your devices - old and new - with advice as to what I think you need to intertwine your devices to work together.

• Contributed to acoustical and architectural engineering projects with industry leaders. When needed, provided assistance on on-site tests.• Accomplished remote IT and customer service professional throughout significant economic shifts.• Supported business transition during industry changes, while seeking broader Customer Service roles for professional growth and passion.

• Assisted in transitioning co-workers to Microsoft 365.• User experience for appropriate community and commercial secure system applications. Reducing costs and increasing efficiency.• Planned and executed large events, including creating materials and hosting.

• Assisted in legal processes for lenders such as JPMorgan and Wells Fargo.• Conducted legal research, document preparation, and client communications to prepare closing documents for other departments.• Digitized over 10 years of legal information to an electronic system of organized documents.• Mixture of Teamwork and individual experience created an updated data-entry system which created easier system accessibility and faster information retrieval.• Effective calendar management for allocating timed closings; ensured availability of rooms and personnel.

• Led Zoom training sessions, managed and posted meeting minutes. Conducted community outreach via social media as well as other avenues.• Assisted founder and CEO; provided support at local and state rallies. • Created and delivered care packages during COVID.• Trained individuals in life-saving practices - holding a current certification.• Provided technical support, ensuring smooth operations during transitions and crises.

• Assistant to the head of the Payroll Division at SUNY WCC while receiving my A.A.S., majoring in American Bar Association Certified Paralegal Studies with a minor in Business Management.• Created an innovative filing system for privileged employee records. Faster retrieval of records with increased accuracy in storage and removal of outdated data.• Was given the flexibility to administratively balance my studies and work obligations.• Honed my strengths in customer support with individualized service with college employees.

• Created a database using MS Access to warehouse cemetery records so the location of graves and headstone details dating back to the 1700’s can be easily located.• Database is utilized by genealogists, historians, and family members, giving the ability to trace information that was once scattered and hand-written, to an organized system of lineage.