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I’m a strategic leader with over 20 years management experience and a track record of innovation and operational excellence. I'm specifically interested in strengthening the connection between people and technology, helping organizations win by innovating effectively and, ultimately, improving society.I’ve been fortunate enough to work as a strategist in both the healthcare and banking fields, working with senior leaders to develop and implement innovative new models that enhance the client experience. In my current role I’m a team leader accountable for providing strategic leadership and overall management of the AIR MILES Customer Care Centre.From my broad educational background of science, business and design, I bring together a rigorous business approach grounded in strategy execution but I can also apply design methods to seek out, understand and deliver against our clients’ deeper unmet needs.
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Head Of Air Miles Customer Care CentreBmo Nov 2023 - PresentToronto, On, CaAccountable for the AIR MILES Customer Care Centre, providing voice and online chat support to AIR MILES collectors. The AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global, and online brands and at thousands of retail and service locations across Canada. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal.
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Head Of Strategy And Change Management, NacccBmo Feb 2022 - Oct 2023Toronto, On, CaAccountable for developing and driving forward the long-term strategy for BMO's North American Customer Contact Centre and leading its change management function as a critical enabler.
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Head Of Business Management, Bmo DigitalBmo Mar 2020 - Feb 2022Toronto, On, CaAccountable for providing portfolio leadership and optimization for BMO Digital’s key resources including finance, technology and investment spend, employees and real estate.
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Director, Client Experience, Bmo InvestorlineBmo Sep 2017 - Mar 2020Toronto, On, CaOverall responsibility for executing BMO InvestorLine’s strategic plan by leading project teams responsible for business, regulatory and agile programs; accountable for BMO InvestorLine’s client experience strategy including design & evolution of client journeys, technology plans and integration into day-to-day activities
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Head Of Strategy, Bmo InvestorlineBmo Aug 2016 - Sep 2017Toronto, On, CaResponsible for overall strategy and product & service development for Bank of Montreal's award-winning online investing company.
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Director, Strategy & Programs, Enterprise Wealth PlanningBmo Dec 2013 - Aug 2016Toronto, On, CaPart of the Enterprise Wealth Planning Group senior leadership team, accountable for implementing the overall enterprise wealth planning strategy and the delivery of key strategic initiatives required to meet BMO’s financial planning objectives.
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Senior Manager, Strategy, Private Client GroupBmo Mar 2011 - Dec 2013Toronto, On, CaAccountable for providing proactive, creative solutions and analysis to the PCG executive team to support strategic initiatives. Accountable for the project management, coordination, monitoring and tracking of all large-scale PCG strategic initiatives as identified by the PCG senior executive team and to manage any other projects of a strategic or business consulting nature. Supporting the CAO in providing the CEO with professional services and administrative support by assisting with establishing and monitoring PCG’s growth agenda, providing cross business expertise and supporting the development of a high performance culture. Supporting the development, communication, measurement and execution of PCG’s strategies both in Canada and U.S. as well as assist in the establishment, coordination and monitoring of key PCG activities.
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Chair, Board Of DirectorsPlanned Parenthood Toronto 2008 - Jun 2017Toronto, On, CaPlanned Parenthood Toronto (PPT) is a fully accredited community health centre that provides primary, sexual and mental health care services to youth between the ages of 13 and 29. PPT also offers health promotion programming, education, training, and research to improve the health and well-being of Toronto’s diverse communities. All PPT services are offered within a pro-choice, inclusive, youth-friendly, non-judgmental environment.PPT exists to ensure that all young people in the city of Toronto have access to information and services that promote healthy, informed decision making around sexual and reproductive health.Board Member 2008 - PresentTreasurer 2009 - 2012Vice Chair 2012 - 2015Chair 2015 - Present
Chris Meier Skills
Chris Meier Education Details
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University Of Toronto - Rotman School Of ManagementStrategy And Finance -
Ocad UniversityStrategic Foresight & Innovation
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University Of GuelphBiomedical Research
Frequently Asked Questions about Chris Meier
What company does Chris Meier work for?
Chris Meier works for Bmo
What is Chris Meier's role at the current company?
Chris Meier's current role is Head Of AIR MILES Customer Care at BMO Financial Group.
What is Chris Meier's email address?
Chris Meier's email address is ch****@****bmo.com
What is Chris Meier's direct phone number?
Chris Meier's direct phone number is +141686*****
What schools did Chris Meier attend?
Chris Meier attended University Of Toronto - Rotman School Of Management, Ocad University, University Of Guelph.
What are some of Chris Meier's interests?
Chris Meier has interest in Strategic Foresight, Children, Knowledge Management, Civil Rights And Social Action, Environment, Education, Change Management, Organizational Strategy, Innovation Management, Human Rights.
What skills is Chris Meier known for?
Chris Meier has skills like Program Management, Strategic Planning, Change Management, Business Strategy, Strategy, Business Analysis, Management, Leadership, Project Management, Team Leadership, Process Improvement, Risk Management.
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