• Provide mentorship to all employees as well as train the Operations team all within a remote setting• Support collective leadership and knowledge sharing; propose new ideas; identify and develop business strategic goals; evaluate the effectiveness of processes and highlight areas for improvement as a whole• Continue to refine best practices that allow all team members to perform their best work in a remote or hybrid environment and encourages a culture of engagement, inclusion and teamwork• Directly handle employee experience programs (i.e team building events, holiday parties, etc)• First point of contact for HR questions and requests across multiple time zones; lead all processes related to HRIS, employee lifecycle, engagement surveys, people metrics, benefits administration, compensation and rewards as well as performance management via Gusto• Maintain the hiring/offboarding process and recruitment for the technical and administrative departments via an ATS• Manage bi-weekly payroll and continue to streamline the process in getting time and expenses from the PSA (ConnectWise) over to Gusto• Oversee bookkeeping in QuickBooks by reviewing AP, maintaining AR for 180+ clients, handling reporting and reconciliation of all bank accounts• Led the initiative to update and implement health benefits as some employees now live in different states so a nationwide healthcare plan was needed; Review and expand PTO policies• Identify opportunities to improve rewards programs, employee development programs, and any other policies to ensure they continue to drive performance as well as support the business strategy• Ensure company compliance is met on all federal and state levels

• Lead 15+ employees within the Admin and IT departments; monitor each individual's development• Directly oversee the employee experience programs such as team building events or virtual happy hours (on-site and remotely)• Manage bookkeeping: including but not limited to 1) Accounts Receivable for 150+ clients and reviewing invoices for accuracy (this includes accessing time spent at sites, hourly rates, product costs, etc.); in addition, after taking over invoicing, noticed a large amount of outstanding payments and within two weeks decreased the AR balance by 40% 2) Accounts Payable and ensuring payments are made in a timely manner 3) Reconciliation of all bank accounts• Maintain all HR processes and employee benefits: enrolled company with Zenefits for a more organized platform which increased efficiency in the new hire process as well as gave employees better accessibility to track their PTO plans; researched rates within company's budget so that dental and vision insurance could be added for employees (as benefits were not available prior joining the team)• Within 5 months of joining the company, took over management of payroll services without prior experience; taught myself how to use ADP RUN and 3 years later moved payroll over to Gusto for a more seamless integration with Zenefits• Manage 401K; researched other options and moved from ADP to Guideline for a more user-friendly platform and to make tracking easier as it integrates with the payroll provider• Maintain the Company Handbook and update accordingly to ensure company compliance• Oversee the hiring/offboarding process and recruiting for all departments• Author new and current operational processes; add them to the company’s internal database

• Extensive calendar management and scheduling meetings across multiple time zones• Organize domestic and international travel accommodations• Attend high-level monthly management meetings, take minutes and create final report for company distribution• Complete weekly expense reports for team of 5 executives• Provide support in preparing business correspondence and powerpoints

• Assist VP and IT Directors with calendar management, meeting logistics as well as organizing domestic and international travel accommodations• Manage IT invoices and payments with multiple vendors with an eye towards cost savings• Organize and track purchases for software licenses and computer equipment; complete preventive maintenance• Write "operational changes" emails to company regarding IT updates• Serve as a liaison between JustAnswer and the IT managed services company • Maintain asset management of computers and other devices using Spiceworks• Manage external factors for weekly presentation; calendar invite, Powerpoint, set-up and breakdown, edit video presentation on YouTube and update internal site with presentation

• Manage, restock and order all office supply and food/beverage inventory for 130 employees• Create a monthly newsletter via Publisher for online distribution• In charge of re-ordering business cards when company rebranded; project was completed with 100% accuracy as there were no errors in spelling, grammar or word placement for all 100+ employees• Oversee and maintain cleanliness of 3 kitchens and 20 conference rooms• Post all open positions for HR using Craigslist and Jobvite• Help organize and manage company events including holiday parties and group off-sites