With over 19 years of experience in the healthcare industry, I am a certified case manager (CCM) with a passion for improving patient outcomes and optimizing financial performance. My core competencies include revenue recoupment, root cause analysis, customer experience, and liability management.As the revenue recoupment manager at Cleveland Clinic, I lead a team of specialists who work with various payers and providers to identify and resolve billing and reimbursement issues, recover lost revenue, and prevent future losses. I also collaborate with the clinical, finance, marketing, and training departments to ensure alignment and compliance with the organization's policies and goals. My mission is to enhance the quality and efficiency of the revenue cycle, while ensuring patient satisfaction and loyalty.