Brought onboard to develop and lead strategic initiatives for Human Resources (HR) and Payroll (PR) departments. Work cross-functionally to build relationships and ensure overall company goals are being met. Manage HR Manager, Recruiting Manager, Employee Relations Manager, and full Payroll Team. Implement and enforce HR and PR distribution administration policies and procedures. Business partner on the executive cabinet.HUMAN RESOURCES ADMINISTRATION:• Manage employee relations including investigations and complaints; determine subsequent action and collaborate with outside general council to ensure issues are resolved according to legal regulations. • Oversee needs analysis, project plan, vendor selection, and full implementation of applicant tracking, recruiting, hiring, onboarding, and training.• Maintain and update administrative processes and procedures. Ensure all procedures are consistent, flow across departments, employees are trained, and training manuals are updated.• Collaborated with attorney and consultant to write employee handbook and policies according to EEOC, FMLA, ACA, and California EDD regulations.• Determine HR/PR reporting to monitor strategic initiatives and track key metrics for senior leadership. • Manage customer required and legally required audit processes related to HR/PR content.PAYROLL AND BENEFITS ADMINISTRATION:• Ensure compliance with known federal, state, and local wage and hour laws across over 35 states.• Revised and implemented new software and processes, reducing PR staff and virtually eliminating errors for workforce of approximately 3,000 employees. Vastly improved field level access to data to help managers oversee employee scheduling and reduce labor expenses.• Oversee PR check writing and distribution, automated employee time tracking and attendance system, employee garnishments, employee data collection and retention, and employment status.

TRAINING AND EMPLOYEE ENGAGEMENT:• Resolved administrative problems for Regional Field Managers through training. Assessed needs, developed training program and materials, coordinated speakers, and executed events. Personally facilitated or scheduled speakers to host training in English and Spanish.• Rolled out HR Roundtable training sessions in 2015 to maximize attendance for remote employees while eliminating travel expenses. Topics vary based on manager’s current needs and upcoming process changes. Managers learn from a short presentation and then may ask questions to individualize the content.• Led committee to develop employee recognition program. Committee determined what results should be recognized, ways to recognize desired results, and overall program administration. Rolled out program on time and received positive response from employee population.• Contributed to development of Employee Involvement Committee to improve company culture. Included employee input to choose volunteer events, company events, and outings resulting in increased participation and overall satisfaction with events.• Led, developed, coordinated and administered performance objectives and evaluation program.• Developed and rolled out job shadowing program. Made improvements to the program year over year to add more flexibility and value for employees.

Researched and co-developed internal training presentation for executives and employees new to wireless telecommunications providing an overview of the industry, technologies, next generation capabilities, customers, and company products.• Analyzed statistics from customer satisfaction surveys; implemented action plans and coordinated with multiple departmental teams to deliver solutions.• Followed-up with customer to ensure solutions were properly implemented.

Project manager for $1.2 million Integrated Community Networks (ICN) initiative in Arkansas. Planned, coordinated, and executed schedule of large community events and customer and task force meetings. Senior liaison between project team and customers. Provided in-depth knowledge of process through presentations, reference material, and templates.• Led development of a project plan template for the Community Coalition Building ICN process used by customers and account managers to ensure process was utilized consistently across customer accounts.• Maintained frequent contact with customers in Century Tel and Arkansas accounts, managing seven separate project initiatives.• Collaborated with team to develop and implement an events management process for customer events to eliminate duplicate work efforts and to ensure all steps were taken for a successful event.

• Developed and implemented an electronic marketing plan to optimize marketing channels and improve customer awareness.• Planned, created, and executed project to revise external and internal website presence to increase ICN service offerings. Site included a forum for customers to interact with project team online.• Managed marketing collateral and promotional products inventory housed in multiple locations. Supervised distribution to customers and community-wide events.• Managed over 7,500 records by developing, implementing, and maintaining detailed customer and community information database.

• Developed a marketing plan to address the needs of a major business unit. Organized and facilitated focus groups to access employee training needs at US and Canada locations.• Planned, scheduled, and organized booths and displays at 23 North America locations to advertise internal and external training opportunities.