Creates service solutions for customers' shipments using available capacity, ensuring on-time pick-up and delivery performance consistent with corporate objectives. Communicates with agents, van operators, vendors, and other personnel to maximize capacity utilization, profitability, and service while adhering to van line policies and procedures.

Company / Role: Report to the Owner as the Store Manager working for this company providing meat products to local customers; 16 staff generate $1.5M+ annuallyFinancial Management: Oversee P/L, budgets, accounting, invoices, and forecastsLeadership: Recruited 3, hired 5, trained 16, coached 16, and mentored 2; engage in weekly managers meeting to discuss P/LConduct inventory, cash management, and POS system operationsContact customers to offer additional services increasing revenueManage scheduling, planning, and staffingOversee customer service and catering online ordersConduct marketing via social media accounts and business sitesKey Results:Achieved a 35% increase in sales on Sundays, since taking over Sunday weekend shiftIn 2020, achieved and exceeded monthly sales goal for 12 consecutive months during Covid 19, and received all monthly bonuses

Company / Role: Report to the Owner as the Account Manager for Events working for this company providing event management services to local customers; company employed 10 staff generating $4M annuallyFinancial Management: Managed P/L, budgets, accounting, invoices, forecasts, invoicing, and negotiatingLeadership: managed and oversaw events on the day of, including vendor load-in, problem solving, directing event set up, communicating with all parties, organizing vendors and the managing the tear down; delegated event planning tasks to other staff members when necessaryAccount Management: met with clients to work out event conceptional plans; engaged strong written and verbal communication skills to present event ideas and plans to clients and vendors; maintained a working relationship with clients and vendors; contracted and managed vendors from catering, entertainment, décor and productionForecasting / Budget Management / Risk Management: developed and oversaw event budgets; reviewed proposals for cost and profitability when selecting vendors; stayed within or under budget while planning event specifications; prepared post-event summaries, processed invoices and accounts receivables and payables in a timely manner, and created comprehensive financial reportsKey Results:Negotiated to get the best deal for the company saving thousands of dollarsMaintained consistent safety at all events with no injuries or accidentsHandled multiple aspects of event tasks for events as large as 10,000 attendees

Report to the General Partner as the Account Manager for Events and Meetings working for this company providing event management services to local customers; company employed 36 staff generatingFinancial Management: Managed P/L, budgets, accounting, invoices, forecasts, invoicing, and negotiatingLeadership: Hired 2, trained 12, coached 12, and mentored 1; engaged on one committee and led as a Compliance LiaisonEvent Management: Led design and development of the events / meetings in event, onsite support, and final review of all event details such as agendas, attendees’ lists, create name badges, flights and ground transportation, rooming lists, event space, food and beverage, audio visual and activities Account Management: Responsible for East Coast venue account management consisting of key stakeholder engagement, building and maintaining customer relationships, and negotiations to meet both the customer and the firm’s needsForecasted and managed for individual events and meetings, also entire department costs; actively communicated cost and budget projections, as well as final invoice reconciliations to venues and key stakeholders; achieved successful adherence to risk management parameters by reaching cost and budget goals; engaged as the representative for department during annual expense planningLed and executed, as program lead / project manager, an average of 400 firm meetings, trainings and events per yearInvited to be on a team / panel to be one of the guinea pigs of our new software system before getting launched within the firm (which is called Cvent)Innovatively identified and implemented an interdepartmental initiative resulting in an increase of process efficiencies by 30%Worked and collaborated with a group of individuals to maximize operational efficiency for the department, provided turn-key support to peers, stakeholders, and leadershipEngaged in process improvement and increased process efficiencies 30% / 5 days