Chris Tilden Email & Phone Number

Us

IT executive overseeing technology activities for all 18 City departments. Program and project management skills; applying PMI, ITIL, and CMMI principles for efficient and repeatable processes, procedures, and results. Experienced in senior management responsibilities; goals, objectives, priorities, budgeting, personnel, mentoring, client relations, staffing, team building, accounting, strategic planning, policies and procedures, vendor management, and presentations to local government boards or councils and the public.- IT Executive; reporting to Chief Innovation Officer.- Employees managed: 47; Budget: $11.2M.- Management responsibility for a full service IT department supporting most technology within the City, including networking, data center operations, enterprise applications, client services, helpdesk, and administration.- Management responsibility for the majority of Innovation and Technology services and activities.- Management responsibility for a project portfolio of over 40 active projects.- Developed service dashboards and processes to ensure effective delivery of technology and information services to user Departments.- Monitored performance of staff and user satisfaction levels to ensure effective service levels are being provided to customers.- Monitored and continuously improved the maintenance of systems applications to adhere to cyber security controls, user permission management, and disaster recovery best practices. - Continuously monitored and evaluated the efficiency and effectiveness of service delivery methods and procedures; identified opportunities for improvement; implemented recommendations. - Acted as a liaison for user Departments on many Innovation and Technology service matters. - Reviewed and evaluated recommended city wide application software packages; participated in the evaluation of hardware and operating systems software; researched and evaluated technical products in the marketplace.

Us

Enterprise applications division manager overseeing application activities all 18 City departments. Managed development, support, and project management for a wide range of business activities. Responsible for pursuing operational excellence and awards for innovation, efficiency and economy, and functionality. Chief architect of client’s web infrastructure for internal and external web applications. Led a team of nineteen software engineers providing mentoring, guidance, and demanding outstanding results.- IT Division Manager; reported to Account Director and Deputy Chief Innovation Officer.- Employees managed: 19; Budget: $3.4M.- Architect of several dozen in-house apps, some responsible for millions in revenue.- Managed team supporting and developing financial and human resources system. - Maintains annual budget of $915 million and over 2,400 employees for the City.- Managed team supporting and developing computer aided dispatching, records management systems, and supporting applications for police and fire department.- Managed team supporting permitting system responsible for millions of dollars of annual revenue.- Managed team supporting customer relationship management system used by customer service call center.- Managed team supporting document management system containing millions of documents.- Managed team supporting and developing enterprise Microsoft SharePoint solution for Intranet.- Prepared software standards and reviewed emerging technologies.- Prepared written and oral reports and presentations for executive management.

Norwalk, Connecticut, Us

Brought on to introduce innovative web solutions and online services. Chief architect of client’s web infrastructure for internal and external web applications. Applications division manager overseeing application activities for 14 of 18 client departments. Managed development, support, and project management for a wide range of business activities. Responsible for pursuing operational excellence and awards for innovation, efficiency and economy, and functionality. Led a team of thirteen software engineers providing mentoring, guidance, and demanding outstanding results.- IT Division Manager; reported to Account Director- Architect of several dozen in-house apps, some responsible for millions in revenue.- Program Manager of award-winning government portal for our client.- IT Project Management Officer.- Managed team supporting and developing financial and human resources system. - Maintains annual budget of $851.7 million and over 2,400 employees for client.- Managed team supporting and developing computer aided dispatching, records management systems, and supporting applications for police and fire department.- Managed team supporting permitting system responsible for millions of dollars of annual revenue.- Managed team supporting customer relationship management system used by customer service call center.- Managed team supporting document management system containing millions of documents.- Managed team supporting and developing enterprise Microsoft SharePoint solution for our client’s Intranet.

Riverside, Ca, Us

As part of the RCIT business unit, provided application consulting services within the County of Riverside. Lead software architect and developer for several custom built applications for County Fire, Sheriff, and RCIT department. Most notable achievements were as the original creator of the Sheriff’s Data Warehouse reporting application, which is still in use after 12 years, and as lead software architect and developer of IT Invoicing system, the RCIT department’s direct interface to Peoplesoft financials. The system has been in use for 11 years and has accounted for over $220 million dollars in revenue. Also, implemented an asset management system for Facilities Management Department, allowing tracking and accounting of properties, facilities, capital assets, service requests, work orders, and time and materials accounting.

Master Of Business Administration, Finance

Business Administration, Computer Information Systems