Professional voice actor specializing in audio guides and e-learning.

Work with organizations to maintain their Salesforce environments from day-to-day maintenance to larger integration projects.

- Independently analyzed business processes and identified areas for improvement, efficiency, and automation using existing GTM systems- Collaborated with stakeholders to document business requirements, pain points, and objectives then design effective solutions utilizing Salesforce and relevant internal systems- Scoped, planned, and implemented large-scale projects to address business needs with Sales, Marketing, and Customer Success teams- Managed vendor relationships for GTM Systems team totaling over $1M in renewals, upsells, and expansions every year- Partnered with Corporate Engineering to automate provisioning of SAML-enabled GTM systems tools using Okta- Led the streamlining of user onboarding with cross-functional teams resulting in 40% faster turnaround time and 80% less errors by aligning disparate workstreams, clearly defining downstream data needs, getting leadership buy-in on areas of responsibility, and working with upstream lines of business to automate processes

- Managed RevOps ticket queue and GTM Systems backlog in Jira using Agile methodology- Developed custom solution on Salesforce Platform to support critical business functions and support company goals providing technical leadership throughout the project lifecycle, from initial discovery and design to development, testing, and deployment.- Increased Outreach.io usage 50% by migrating new teams and enabling existing team on new release functionality- Scoped and implemented automated renewals and contracting using Salesforce CPQ for Customer Success team, responsible for 70% of revenue target for long range planning- Customized user interface using Lightning App Builder, custom components, and Screen Flows- Developed and implemented training programs for new employees on various GTM systems to ensure effective onboarding and increased productivity within the Sales and Marketing teams- Spearheaded the implementation of a new prospecting and firmographic tool, resulting in a savings of $200K and increased data access for the Sales and Marketing teams.

- Provided technical support for 100+ Salesforce users, addressing provisioning, integration, and automation issues and fielding new feature requests- Managed GTM systems onboarding to tools like Salesforce, Outreach, Docusign, and ZoomInfo- Established first comprehensive lead routing using LeanData- Developed comprehensive GTM system documentation, improving end-user experience- Revamped quoting experience in Salesforce CPQ in collaboration with Systems and Sales leadership- Performed system audits, reducing unneeded fields and streamlining automation to reduce technical debt and maintain an efficient processing.

- Developed and managed training programs for the care advocate team to ensure continuous improvement and professional growth.- Implemented Jira and Salesforce Health Cloud within 6 months to aid in patient support and collaboration with Product and Design teams- Managed and streamlined the onboarding process for new Care Advocate team members, ensuring a smooth transition and integration into the team and company culture.- Responsible for day-to-day service and clinic operations for member population of 300+ patients- Created all P&P, service principles, brand voice, and operational processes for Care Advocate team

- Supported 15+ domestic and international sales team members with project tracking; utilizing Salesforce to communicate program goals, elements, and timeframe to internal teams- Created and reviewed program contracts in partnership with legal and pricing teams- Created weekly project pipeline reports with revenue and project expectations- Analyzed and streamlined sales operations processes in partnership with pricing, finance, and system operations teams- Created a 30-page process manual for the Sales Operations Analyst role

Facilitate employee evolvement by coordinating volunteer opportunities at the flagship store.

- Partnered with retail management team to streamline operational processes by perfecting and communicating best practices, providing system feedback, and tracking interaction and processing data- Processed all operations-managed store returns- Liaised directly with customers to resolve escalated issues and collaborated with the supply chain team to address all lab-related order errors- Created training material and presentations for in-store operations advisors and sales advisors- Assisted with store inventory management by performing weekly inventory counts, sending and receiving stock, and communicating inventory turnover with supply chain team

-Provide above-and-beyond purchasing and ownership experience via phone, email, live chat, social media, and in-person interactions-Manage order process while resolving product, vendor, and billing issues when they arise-Troubleshoot and streamline our customer’s interactions across all platforms by collaborating with partners on our Retail, Tech, and User Experience teams-Evaluate internal processes, posting efficient solutions to our Jira and Wiki sites for Tech team prioritization

-Managed and grew portfolio of 60+ clients, ensuring relationship satisfaction with customer service and efficient management of product suite-Optimized client portfolios to ensure effective product usage and minimal fee structure to increase client retention-Troubleshot customer issues utilizing 20+ systems-Worked closely with other Commercial Bank Lines of Business to holistically assist with customer inquiries

-Analyzed Client Service Professional portfolios to optimize workload efficiency and ensure client-type balance across the team-Promoted to senior intern role, managing 2 client relationships independently-Managed Business Case Project, presented to Commercial Banking management

-Managed customer base with direct mailings, event coordination, and scheduling-Completed client research for Financial Representative -Created Financial Representative Assistant training manual

-Generated new business with customer referrals-Aided with marketing strategy and prepared materials-Assembled meeting preparation materials for Financial Representative

-Conducted market research on eco-resorts in Latin America-Documented and categorized pricing information from 74 comparable hotels-Organized corporate documentation, invoices, reimbursements, and research materials