Christi Mchale Email & Phone Number

Created and developed a product integration team for the customer support organizationProvide operational support for all customer facing teamsCollaborate with cross-functional programs focused on launching new or improved product offerings, acting as the main representative for all customer support teamsCollaborate with Sales Leads on post launch support and pull throughProject management of customer support and corporate programs, including strategy and execution of long and short-term plans, setting targets for milestones, adhering to deadlines, delegation, and ensuring continued alignment with goalsEnsure initiatives launch on time with metrics and post launch analysis methods in placeLeads acquisition related product integration efforts, supporting product and system maintenance and knowledge transfer over time

Irvine, Ca

Strategic oversight liaison facilitating the Irvine site laboratory and corporate commercial teams including customer service, sample accessioning, remote sales and support teamsExecution of workflow optimization with process improvement and integration supportAcquisition integration leadCollaboration with Research & Development, computing, and software development teamsLIMS administrator and project management

Recruited and developed a client services team, deeply cross-trained across all products and clinical areasManaged communication and operations between remote national sales team, client services, lab techs, medical team, and billing teamLead the specimen accessioning, send outs, and safety/facility teams ensuring all workflows are efficient and compliantCollaborated with the Marketing team to develop customer supplies that met client, medical, and both national and international shipping requirementsParticipated in strategic planning initiatives for new test development and launchesWorked closely with the Director of Operations and Clinical Laboratory Director to complete audits, licensure requirements, proficiency testing, and working/complying with regulatory bodiesReviewed and maintained laboratory SOP's and Document Control policies and procedures