Christin Espiritu Email and Phone Number

Help to increase student communication skills in English through engaging and interactive lessons in a positive environment Successfully improved students participation in the classroom through integration of creative and active exercises.Fostered meaningful relationships among students by engaging them outside of the classroom.Collaborate and assist JTE's to make lessons and activities that are easy to understand.Consistently received positive feedback and evaluation from JTE's.

SPECIALIZED in MULTI-CUISINE concept Western,THAI, Mexican, Indonesian/Balinese,Vietnamese & Chinese Cuisine.Responsible to assist the restaurant manager to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service.Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.Responsible to ensure approved policies and procedures are adhered to standard and maintained.Investigates and resolves food quality, employee, and service complaints. Inspects dining area and ensures cleanliness, organization and dining area courtesy. Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results. Maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized. Completes Reports, required paperworks and recording of transactions.Maintains coaching and training program for new hires.Energetic Hostess with over 10 years experience in providing world-class customer service to guests in upscale and privately owned restaurants.Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high quality standards.

Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement of the store. Implementing company programs by working directly with shift team to execute action plans that meet operational and organizational objectives. Utilizes and provides direction to the team during their shift with the use of operational tools to achieve operational excellence. Models a “customer comes first” attitude, delivers legendary customer service and supervises employee to ensure they are delivering legendary customer service. Communicates clearly, concisely, and accurately in order to ensure effective store operations. Filters communication to the shift team. Acts as coach and mentor to the team by using discretion in assessing performance, providing feedback

Responsible for providing quality food and beverage preparation according to company standards .Responsible for supervision of the employees in maintaining the quality of service and product. Responsible for training, coaching and monitoring of employees performance and giving timely feedbacks. Enforces the implementation of company policies, rules and standards. Responsible for cash management (managing store cash funds and till fund. Responsible in improving sales and productivity. Responsible for weekly report and weekly schedule.Responsible for monthly inventory and weekly store ordering. Handling store customer complaint. Ensuring all customers are highly satisfied by providing effective and efficient service at all times.

Certified Learning Coach and A Coffee Master.Responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.Assists with new partner training by positively re - enforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Follow Store operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Completed On the job training in F&B Department as Receptionist and in Housekeeping Department