Program Manager working with Q2 Premier Services to provide senior programmatic oversight of ongoing implementation projects for assigned clients. Core responsibilities: Seamlessly orchestrating all aspects of the client's experience with Q2 Premier Service Implementations. Client experience lifecycle from strategy alignment to management consulting. High level program management, supervising custom development and delivery, coordination of individual work streams, and… Show more Program Manager working with Q2 Premier Services to provide senior programmatic oversight of ongoing implementation projects for assigned clients. Core responsibilities: Seamlessly orchestrating all aspects of the client's experience with Q2 Premier Service Implementations. Client experience lifecycle from strategy alignment to management consulting. High level program management, supervising custom development and delivery, coordination of individual work streams, and operational management.Executing and manages the E2E engagement model that produces success for assigned customer relationships.Responsible for detailed delivery reviews, feedback, quality, risk mitigations, and SME across multiple programs.Primary point of contact for customer escalations by analyzing issues, conducting root cause analysis, managing stakeholder expectations.Representing the client voice to internal cross functional teams. Show less

Product Owner within the Q2 Premier Services Department responsible for:Acting as primary liaison for products between multiple Q2 internal departments and Premier Services clientsResearching, scoping and developing a strategy for new and existing products and features focused on quality and aggressive adoption within customer baseProvide industry research to be utilized in business casesManage product backlog, define new product specifications, scope bug fixes… Show more Product Owner within the Q2 Premier Services Department responsible for:Acting as primary liaison for products between multiple Q2 internal departments and Premier Services clientsResearching, scoping and developing a strategy for new and existing products and features focused on quality and aggressive adoption within customer baseProvide industry research to be utilized in business casesManage product backlog, define new product specifications, scope bug fixes and communicate release features on an ongoing basisDeliver product and release acceptance testing Release management Show less

Business Consultant at Q2 E Banking engaging in online banking implementations while managing expectations for key client sponsors and executives. Initiating technology projects, translating and guiding the business process into technical solutions, while leveraging best practices and core functionality. Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via online banking configurations and customization… Show more Business Consultant at Q2 E Banking engaging in online banking implementations while managing expectations for key client sponsors and executives. Initiating technology projects, translating and guiding the business process into technical solutions, while leveraging best practices and core functionality. Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via online banking configurations and customization Recognizes gaps in the work group's ability to meet customer needs and deliver on-time projects; taking appropriate action to achieve and exceed expectations Takes ownership of the team's business results by developing and leading training and execution plansWorks with the Solutions Architect's and Development to ensure suggested solutions can be actualized Acts as a key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live Show less

Client Success Manager Manager at Abrigo helping Community Banks and Credit Unions with BSA, AML, and fraud solutions. Specifically focused on:- Collaborating with customers to identify emerging risks and organize viable risk mitigation strategies- Identifying compliance gaps and inefficiencies in process; provide general guidance to improve BSA/AML/ Fraud departments- Educating clients on maximizing usage of Banker's Toolbox technologies- Creating advocates for Banker's Toolbox… Show more Client Success Manager Manager at Abrigo helping Community Banks and Credit Unions with BSA, AML, and fraud solutions. Specifically focused on:- Collaborating with customers to identify emerging risks and organize viable risk mitigation strategies- Identifying compliance gaps and inefficiencies in process; provide general guidance to improve BSA/AML/ Fraud departments- Educating clients on maximizing usage of Banker's Toolbox technologies- Creating advocates for Banker's Toolbox by delivering superior customer service - Work with Executive team on "Go To" market strategies and product launches- Assist Operations Department identify potential customer attrition and work to determine a favorable resolution Show less

Oversees all aspects of branch including operations, compliance, employee development, business development, and sales growth.• Develop plan of coaching and empowering employees. • Devised marketing promotions and contests to motivate staff.• Participate on project teams from concept to implementation.• Exceeded goals year-over-year from 2012-2015.• Delivered successful presentations to audiences of up to 200 people. Created visual presentation, found ways to include… Show more Oversees all aspects of branch including operations, compliance, employee development, business development, and sales growth.• Develop plan of coaching and empowering employees. • Devised marketing promotions and contests to motivate staff.• Participate on project teams from concept to implementation.• Exceeded goals year-over-year from 2012-2015.• Delivered successful presentations to audiences of up to 200 people. Created visual presentation, found ways to include audience participation and humor. Show less

Oversaw the daily operations of the three UFCU locations during tenure. Interviewed and hired staff members that fit within the UFCU culture. Participated in annual planning for branch goals and business development activities

Provided exceptional member service. Enhanced member experiences with measurement of 100% mystery shops. Manager on duty in Management's absence. Worked to ensure all compliance requirements were completed as assigned. Worked as designated trainer for new Tellers & Financial Service Representatives.