Responsible for managing end-to-end United States launch of the Echo Studio and Echo Buds (2023 Release) including testing prototypes and overseeing numerous Alexa software and feature updates for the US marketplace.• Collaborate closely with product development, GTM, Engineering, and support teams to align launch activities and ensure a cohesive customer experience.• Influence senior leaders with product improvement recommendations for Alexa users through written reports with data-driven narratives and develop detailed KPI dashboards with customer lifecycle insights.• Identify and address potential roadblocks with stakeholder’s pre-launch and evaluate post- launch performance by analyzing voice of the customer data and immediately taking action to improve product ratings.

Ensure successful program execution for the EHRM software implementation contract with Veteran Affairs and Department of Defense and oversee multiple end-to-end program budgets of $20+ million dollars.• Served as Subject Matter Expert (SME) in associate resource allocation, approving teams time/forecasting and address project issues to ensure contract completion within budget overall saving programs 5%-20%.• Lead monthly financial review meetings and collaborate with senior leadership to review any program risk, analyze WBS (Work Breakdown Structure), and define monthly EAC for each program scope of work.• Responsible for researching and collecting PMO insights from executives to draft, write and publish monthly communication for organization.

Led team of Auditors and approved project results to ensure audits adhered to organizational policies and guidelines, played critical role in streamlining auditing workflow process, leading to a 30% improvement in associate performance.• Created and presented reports for C-Suite executives and stakeholders, which identified audit objective, errors, accuracy, and KPI metrics for Revenue Cycle.• Authored new standard operating procedures (SOP s) and updated controlled documents and policies for the Quality Assurance, Regulatory Compliance, and necessary stakeholders to ensure Auditors kept quality metrics >97%.• Collaborated directly with Executives to conduct audit planning and execution, risk assessments and enhance internal controls.

Created and executed impactful PR and Marketing campaigns for startups and nonprofits, driving brand visibility and engagement. • Developed and nurtured relationships with media outlets, securing diverse media placements across TV, print, radio, podcasts, and other platforms. • Achieved a 200% increase in brand awareness and social media engagement through strategic marketing efforts. • Successfully secured over $100k in influencer marketing sponsorships by collaborating with global brands on creative and impactful campaigns.

Engaged cross-functionally with sales, operations, and marketing teams to provide seamless customer assistance for handling benefits, membership, and payments for consumers and small businesses.• Oversaw operational activities at two LiveBlue (now SpiraCare) retail offices, responsible for identifying process improvement opportunities and streamline overall customer service experience.• Played pivotal role as a knowledgeable operations leader, implementing fundamental training and contributing to the strategic direction of the Operations department and BCBSKC products.• Developed advanced knowledge of healthcare operations and insurance billing procedures, accounting reconciliation and customer service processes for ACA, Medicare/Medicaid, and small business/individual consumer services.

Managed and executed digital marketing campaigns to enhance brand awareness for small business portfolio of 50+ clients.• Utilized multifaceted websites to post content, resulting in significant customer engagement of 30%• Improved and optimized social media accounts to attract target audience and grow product offering by 15%• Conducted thorough market research and analyzed industry trends, aligning insights with business needs to drive targeted marketing efforts.

Established and nurtured consumer and business relationships while effectively maintaining accounts and driving sales by providing tailored recommendations for Microsoft software and hardware devices.• Assisted in developing, coordinating, and executing Microsoft global product launches for the retail organization, including, Windows 10, Windows Phone 8, Office 365, Surface RT and Pro, Xbox One, and major game releases.• Facilitated community events in collaboration with affiliate organizations and external partners, promoting Microsoft products and fostering engagement.• Conducted courses and taught customers and businesses about Microsoft products, enhancing product knowledge and adoption.