Christina Callaghan

Christina Callaghan Email and Phone Number

Customer Success Manager International @ Trusted Shops
France
Christina Callaghan's Location
France, France
About Christina Callaghan

Experienced Customer Success Specialist with a background in Tourism, Retail, and Tech Industries.Currently working at Indeed where my area of expertise is small to medium businesses. By dealing with these clients day to day I have the opportunity to personally resolve their issues whilst providing the highest level of Customer Service.Traveling the world and living abroad has allowed me to gain the experience of culturally rich environments. I enjoy working in a diverse workplace where I can challenge my views and perceptions on a daily basis.Positive, adaptable and hardworking by nature. I am a colleague you can rely on when the work needs to be done.

Christina Callaghan's Current Company Details
Trusted Shops

Trusted Shops

View
Customer Success Manager International
France
Christina Callaghan Work Experience Details
  • Trusted Shops
    Customer Success Manager International
    Trusted Shops
    France
  • Trusted Shops
    Customer Success Manager International
    Trusted Shops Jul 2022 - Present
  • Indeed.Com
    Client Success Specialist
    Indeed.Com Oct 2017 - Apr 2019
    County Dublin, Ireland
    - Supporting our clients via phone, live chat, and email- Providing clients with a first class customer service and providing expert product knowledge- Analysing data to assist clients to measure the of ROI- Diagnose technical/quality issues and identify the needs for escalation- Prioritize tasks and responsibilities to meet individual targets and collaborate with my team to meet team KPI’s
  • Ups
    Billing Customer Service Representative
    Ups Jun 2016 - Oct 2017
    County Dublin, Ireland
    - Customer support - First Call Resolution- Answering phone calls and responding to customer emails- Assisting customers with billing enquiries from the Irish and Great British markets- Determining the customer's problem and the best resolution as efficiently as possible- Educating customers on billing procedures and guidelines to avoid future mistakes- Investigating billing errors and raising adjustments if due- Proposing solutions to improve the process- Co-ordinating the generic email inbox for the GB billing department
  • Cornmarket Insurance Services
    Insurance Sales Representative
    Cornmarket Insurance Services Feb 2016 - May 2016
    County Dublin, Ireland
    - Outbound Sales agent- Generated sales for motor and home insurance policies- Meet targets for call activity, sales and service standards- Provided professional advice on insurance policies- Interacted with clients in a friendly, professional and timely manner
  • The World
    Travelling
    The World Sep 2013 - Dec 2015
    Australia / South East Asis
  • Zara
    Sales Assistant / Visual Merchandiser
    Zara Dec 2010 - Sep 2013
    County Dublin, Ireland
    - Promoted sales through visual displays and utilised floor space to its full potential - Analysed and interpreted sales reports in order to make commercial decisions- Devised in-depth floor plans and product placement- Ensured that the image of the company was projected at all times- Liaised regularly with other merchandisers and management to discuss feedback andplans- Maintained upkeep and replenishment of product on shop floor- Participated in staff training and merchandising work shops
  • Budget Travel
    Travel Consultant
    Budget Travel Nov 2005 - Oct 2008
    County Dublin, Ireland
    - Provided information and advice to promote sales and reach targets- Answered inbound sales calls and inquiries in a timely manner- Liaised with reservation departments and tour operators to amend existing bookings- Acted as a supervisor on weekends and in absence of management- Assisted in training of new and existing employees- Provided general administration which included invoicing, ticketing, updating database, onlinecustomer support, end of day banking

Christina Callaghan Education Details

  • Inchicore College For Further Education
    Inchicore College For Further Education
    Tourism And Travel Services Management
  • Alliance Francaise Dublin
    Alliance Francaise Dublin
    Intermediate French

Frequently Asked Questions about Christina Callaghan

What company does Christina Callaghan work for?

Christina Callaghan works for Trusted Shops

What is Christina Callaghan's role at the current company?

Christina Callaghan's current role is Customer Success Manager International.

What schools did Christina Callaghan attend?

Christina Callaghan attended Inchicore College For Further Education, Alliance Francaise Dublin.

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