Christina (Chris) Remetch Email and Phone Number

Establishing long lasting relationships with Customers based on trust and integrity.Helping to increase sales with existing customers.Train and mentor co-workers on daily duties including tracking and tracing as well as problem solving and auditing Bill of Ladings. Communication with Customers daily to help guide them to accurately create Bill of Ladings in the portal.Track and trace Customers shipments. Liaison between Customer and OS&D Department to help file and manage statuses of Claims.Liaison between Customer and their Vendor to assure smooth transportation experience.Complete special projects as needed to support Management.Create process and procedures for the LTL Department as well as trained teammates on them.Work as liaison for Customers with our Accounting team on invoice discrepancies.

Analyze and review RFP's received from 3PL Customers as well as building pricing files in the Account Builder System for Pricing Managers to prepare Pricing Proposals. Help resolve billing issues for Customers. Support Corporate Sales staff with a variety of projects and Customer Communication.

Load contracted pricing for Customer including termsMaintain contracts and pricing to assure correct pricing is available for all Main Hospitals as well as Rural HospitalsInvestigate expiring Contract reports to assure Contracts will be either renewed or replaced with new Contract Work with Vendors on various issues such as Rebate denials, Contract renewals, Waiver forms, Tier coverage for Customers and to resolve any other issues on behalf of the CustomerRun daily Price exceptions and Billing error holdsTrain & Mentoring new Teammates

PayrollMaintained Personnel filesRan reports to inform Supervisors of Teammate attendance issues, Appraisal awareness and Teammate time off levels.Liaison between Teammate and Supervisory Staff if neededReporting and processing Workman Comp claimsProcessing and assuring proper processes were upheld for Teammate dismissalsHelping Teammates with Open Enrollment yearly and upon New EmploymentNew Orientation

Guest GreetingAnswering TelephonesEvent Planning for O&M and Customer who is also in the same BuildingMaintaining and ordering office suppliesScheduling and Maintaining Conference rooms

Establishing and Maintaining Professional Relationship with Customer Order Entry which also includes Drop shipping and Branch transferring productsProblem solving for Customer’s satisfactionBack order reporting as well as working with Vendors, Manufactures and/or other O&M Branches to obtain product as soon as possibleHelping Buyers to Maintain usage and inventory levels on behalf of the CustomerProcessing Credit & rebills Processing of RGA (Return goods authorization)Supervised staff of fourHiring of CSR staff

Order EntryInbound/Outbound Sales callsProblem solving Customer/Consumer product technical callsCreate and submit reports such as back order reports, tracking reports, new set up sheets, RGA’s, etc.Support Daily – Manufacture Reps, Customers, Consumers, Product Managers and Sales StaffHelping with EDI order processingTrain new EmployeesResearch and problem solve various Customer issues such as back orders and new item time linesMaintain Customer pricing, Product cross reference and Order exceptions

Establishing long lasting relationships with Customers based on trust and integrityIncreasing sales of Medical products and Medical documentationTrain and mentor co-workers on daily duties and Computer programsCall Customers on daily basis to increase sales and also receive inbound Customer calls for questions and ordersProblem solving for Customer’s satisfactionsAwarded President Council status by increasing Gross margin dollars

Restructuring Customer Service Department to meet the needs of Company growth with overall increase in Customer service retentionEstablishing programs to help track efficiency and productivitySupervisor/Management of employees, responsible for hiring and reviewing performances of CSR staff and Administrative Assistant staffCustomer problem solving, resulting in best cost effective way to retain Customer and maximize bottom line for employerEstablishing new policies and procedures that pertained to Customer Service Department for ISO9001 programAssisting Computer consultant in creating a new Customer Service Computer system as well as implementing and training employeesReview and process Rebates for VendorsAssisting VP of Sales and Marketing for special projects to increase salesWorking with GM and PM on forecasting for productTraining new staff on Customer Service policies and Procedures and Phone Etiquette