Christina Dehaven, Cmp Email and Phone Number

• Leading and executing on the department’s operational strategy including technology innovation, data management / data integrity, process efficiency and Global M&E initiatives in support of our strategic meetings management program (SMMP)

• Overall account ownership, developing executive relationships, leading extended account team, growing global account incremental revenue and ensuring highest levels of client satisfaction for professional services clients • Partner with regional teams in US, EMEA and APAC to orchestrate the business around a single, clearly articulated account plan focused on revenue growth while ensuring seamless delivery• Strategic advisor to set priorities and deliver business outcomes while maintaining a pipeline for future opportunities • Align strategic spend initiatives and strengthen industry partnerships

• Global Account Management for professional services client • Partnered with regional teams in US, EMEA and APAC to ensure seamless delivery• Supported client’s internal efficiency initiative by providing client with venue sourcing services which gave their meetings team 30% more capacity • Stakeholder engagement campaign led to 57% growth of the account in one year• Negotiated addenda and global MSA’s for client • Helped to launch new supplier consolidation initiative across the global firm• Aligned all regional teams for consistent data capture and global reporting• Provide analytics and insights for over 850 global meetings

• Aligned US, EMEA and APAC Operations teams for consistent global delivery for dedicated professional services client • Increased stakeholder compliance to the grow the client’s SMM program• Exceeded original forecast by over 35%• Created new parameters and escalation points to drive client’s operational efficiency within their internal meeting planning team• Added services for client’s Learning & Development division to help leverage firm spend and increase their firm’s global savings• Exceeded savings KPI’s by an additional 8% savings across North America

• Remote supervision, motivation and management of an office-based team for a financial client and a professional services client• Grew stakeholder compliance to over 60% of firm meetings in a non-mandate environment• Managed client spend of over $24M and tracked over $7M in total savings, exceeding KPI’s• Conducted staff training on Negotiations, Risk Mitigation, Best Practices for Remote Workers and Contracting Verbiage

• Used change management techniques to drive program adoption across professional services client’s US Teams • Increased savings to 18% off first rates to 21% total program savings • Use destination experience for venue sourcing of domestic and international meetings in the financial and professional services sector• Provided mentorship to new employees

• Managed successful implementation of a new professional services client• Created custom RFP and availability templates to meet client needs• Provide high-touch venue sourcing services (65% domestic and 35% international)

• Full service logistical meeting and event management • Onsite meeting management and event support• Clients include Purdue Pharma L.P., Bayer Healthcare, Iroko Pharmaceuticals, Hudson Medical Communications, Novartis and Onyx Pharmaceuticals

• Contract position managing select high-profile events • Exceeded KPI’s • Exceeded savings metrics by 7% with 17% savings across all programs• Events included the National Oil Conference in Dubai, Executive Board Retreat, RIMS (Risk Management Society) client events and RIMS ancillary meetings

• Full service logistical management for domestic and international meetings, events and congresses • Responsible for sourcing, contract negotiation, budgeting, AV arrangements, vendor management, cost savings/cost avoidance analysis, onsite logistical management, supervision of project staff and final reconciliation• Meetings range from 10 to over 1,000 attendees with individual meeting budgets in excess of $2.5M• Conducted staff training on US Compliance, Negotiation Strategies and Hotel Contracting

• Logistical coordination for non-CME Pharmaceutical meetings• Managed live and virtual/hybrid meeting series• Responsible for site selection, contract negotiation, budgeting, AV, vendor management and confirmation of keynote speakers • As Training Mentor, streamlined operations training process for new-hires• 5 Consecutive Client Service Awards • Full account management of smaller clients to include pitch proposal preparation, implementation management, custom reporting and creation of SOW’s

• Event planning and management through proposal, rooms/space blocking contract negotiation, planning, payment and execution phases• Met revenue goals and increased average room rate by 12% • Events included pharmaceutical training, annual & quarterly international conferences and corporate meetings

• Total event management from proposal through execution• Exceeded revenue goals by over 21% and increased average room rate by 17%• Executed marketing obligations with Princeton University• Events included corporate meetings/trainings, trade shows and corporate social functionsSales & Catering Coordinator (August 2005 – November 2005)• Provide administrative assistance to Director of Sales• Expanded role to manage all hotel events and room blocks under $5K in revenue • Promoted to a managerial role within 3 months

• Provided administrative support to the Director of Catering & Convention Services and the Senior Catering Managers• Grew role to include planning small events, organizing all in-house meetings/events, creation of all contracts, creating proposals and working closely with the managers of other departments to ensure proper service and successful events• Hyatt “Service Essentials” Trainer and “Rising Star” award recipient