Christina E. Email & Phone Number

United States

•Manage large volumes of inbound and outbound scheduling calls promptly; schedule or transfer calls to appropriate team member•Use the Electronic Medical Records system (EMR) to print pertinent patient paperwork, scan in new patient paperwork•Enter demographic information into the Practice Management system (PM)•Answering incoming calls, listening for the needs of customers/patients and providing responses in a pleasant, professional manner with attention to confidentiality•Scheduling/rescheduling patients to appropriate location and provider in the PM•Maintain a pleasant, professional, and welcoming environment for our patients and their families•Document phone notes when appropriate.•Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and alternatives.•Mail all required paperwork to the patient as needed

United States

•Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services•Assists in performing pre-registration and registration duties; Obtains necessary demographic and insurance information and enters data into computer system; Obtains appropriate signatures on medical, legal and financial forms•Prepare charts/ EMR Records for office visits•Aids in verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures; Aids in obtaining patient's insurance authorization required for services; Documents authorization approvals and denials in computer systems; Collects money due from patient at time of service; may preform billing, receivable and related functions•Schedule appointments for multiple doctors in a busy office setting•Answer 6- line phone system

Bethlehem, Pennsylvania, United States

• Answer telephones within three rings, prioritize calls and coordinates service• Greets all patients with a warm and welcoming tone• Demonstrates effective communication using AIDET techniques on every call• Verify patient demographic information and accurately enter same into computer system.• Assist patients in understanding account balances• Be familiar with policies of various insurance companies.• Handle calls, resolving patient issues independently and in real time whenever possible• Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call within the scope of the role• Provides outstanding and compassionate care and service, every step along the way, fostering teamwork• Takes active role in facilitation team approach to functions within the department:•Attends departmental meetings.•Actively participates as a team member in resolution of problems as they are identified.•Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.•Consistently meets productivity, schedule adherence and quality standards as set by management•Partner with care providers (doctor’s offices) on behalf of the patient to assist with appointment scheduling or connections with internal specialist for assistance when needed.•Updates and or communicates correct patient information to appropriate staff, offices, and computer systems.

Bachelor'S Degree, Psychology

Associate'S Degree, Business Administration

Bachelor Of Arts - Ba, Psychology

Bachelor'S Degree, Psychology