Christina Paul Email & Phone Number

North York, Ontario, Canada

• As a Business Unit Control Analyst, I have honed my expertise in financial analysis, risk management, and operational control. My experience includes:
• Operational Analysis: Conducting comprehensive operational assessments to identify trends, variances, and opportunities for improvement, enabling data-driven decision-making.
• Control Implementation: Designing and implementing robust internal controls to ensure compliance with regulatory standards and minimize operational risks.
• Collaboration: Working closely with cross-functional teams to streamline processes, enhance reporting accuracy, and drive strategic initiatives.
• Reporting and Insights: Developing detailed reports and dashboards that provide actionable insights to senior management, supporting effective business planning and performance evaluation.
• Continuous Improvement: Leading projects focused on process optimization and efficiency gains, fostering a culture of accountability and excellence.My analytical skills and proactive approach have consistently.

North York, Ontario, Canada

• Act as the liaison and point person for Client Services team members inquires
• Work closely with the Quality Coaches to develop action plans for the agents to improve their call/chat scores
• Meet with the agents regularly to ensure issues are addressed
• Provides advice and resources to Client Services team members
• Direct point of contact for escalations
• Keep current on Questrade’s products, services, programs, policies and procedures; Identify sales leads and refer clients as necessary;

• Support clients before, during and after market hours to handle all concerns and requests via electronic communications.
• Develop a positive client experience by understanding and responding to enquiries quickly, professionally and accurately.
• As the primary point of contact, provide exemplary customer service and recognize opportunities to proactively position Questrade’s products and services.
• Respond to incoming client inquiries and a variety of client issues including: Account specific inquiries, Transaction inquiries, Product inquiries and Technological assistance, via phone, email and instant messaging.
• Educate clients on Stocks, ETFs, Options, Mutual funds, Bond and Questwealth Portfolios.
• Subject matter expert on all Investment account types - Registered accounts: including TFSAs, RRSPs RESPs and RIFs and Non-registered: Individual, Joint, Corporation, and Family Trust.

Mississauga, Ontario, Canada

- Reached out to influencers that would fit the brand's profile- Served as a contact point for influencers- Put together influencer marketing strategy for the brand- Conducted product photo shoot- Strategized Instagram content posting layout- Wrote blog posts for the brand- Assisting in the creation and editing of written, video, and photo content.

Toronto, Canada Area

- Operated the POS register diligently- Effectuated store transactions- Promoted joining reward memberships to increase customer loyalty- Promoted sale of shoe care products to meet the target of 20% of overall sales.- Problem solved customer concerns in order to guarantee customer satisfaction according to the company’s policy

Markham, Ontario, Canada

- Scheduled posts using Hootsuite- Created and edited posts and ad copies- Managed online audience interactions- Created a Mother’s Day social media campaign.- Coordinated social media efforts with team members

Dubai, United Arab Emirates

- Presented, promoted and sold products/services using solid arguments to existing and prospective customers- Established, developed and maintained positive business and customer relationships- Met and exceeded sales targets- Coordinated sales effort with team members and other departments- Continuously improved through feedback

Dubai, United Arab Emirates

- Analyzed various accounts like General Ledger, Bank reconciliation, etc.- Gathered supporting documents like invoices and hotel bookings for transaction entries in GL accounts- Prepared time analysis for Direct Operating cost invoices received for accruals done in accounts- Prepared cost schedule for various analysis (IT cost, Marketing & advertising.

Ontario College Graduate Certificate, Hospitality Administration/Management, 4.0 Cgpa

Presidents Honor Roll Courses: Project Management, Digital Marketing, Data Analytics and Finance, Services Marketing, Global Procurement.

Ontario College Graduate Certificate, Social Media, 3.6 Cgpa

Courses: Social Media Strategies, Search Engine Optimization (SEO), Visual Communication, Influencer Marketing, Web Mining and Analytics.

Bachelor Of Business Administration (Bba), Finance And Financial Management Services, 9.39 Cgpa

Courses: Business Communication, Corporate Governance, Marketing Management, Organizational Behavior, Business Law, Entrepreneurship.

High School Diploma- Cbse, Business/Commerce, General, Kg 1- 12

Activities and Societies: Sports Captain and Sports Vice Captain of Our Own English High School, Dubai for the years 2013-14 and 2012-13.