Christina Paul Email & Phone Number

North York, Ontario, Canada

As a Business Unit Control Analyst, I have honed my expertise in financial analysis, risk management, and operational control. My experience includes:•Operational Analysis: Conducting comprehensive operational assessments to identify trends, variances, and opportunities for improvement, enabling data-driven decision-making.•Control Implementation: Designing and implementing robust internal controls to ensure compliance with regulatory standards and minimize operational risks.•Collaboration: Working closely with cross-functional teams to streamline processes, enhance reporting accuracy, and drive strategic initiatives.•Reporting and Insights: Developing detailed reports and dashboards that provide actionable insights to senior management, supporting effective business planning and performance evaluation.•Continuous Improvement: Leading projects focused on process optimization and efficiency gains, fostering a culture of accountability and excellence.My analytical skills and proactive approach have consistently contributed to the financial health and operational success of the business unit. I am dedicated to driving results through effective controls and insightful analysis.

North York, Ontario, Canada

• Act as the liaison and point person for Client Services team members inquires • Work closely with the Quality Coaches to develop action plans for the agents to improve their call/chat scores • Meet with the agents regularly to ensure issues are addressed • Provides advice and resources to Client Services team members • Direct point of contact for escalations• Keep current on Questrade’s products, services, programs, policies and procedures; Identify sales leads and refer clients as necessary; • Lead team meetings and workshops.

• Support clients before, during and after market hours to handle all concerns and requests via electronic communications.• Develop a positive client experience by understanding and responding to enquiries quickly, professionally and accurately.• As the primary point of contact, provide exemplary customer service and recognize opportunities to proactively position Questrade’s products and services.• Respond to incoming client inquiries and a variety of client issues including: Account specific inquiries, Transaction inquiries, Product inquiries and Technological assistance, via phone, email and instant messaging.• Educate clients on Stocks, ETFs, Options, Mutual funds, Bond and Questwealth Portfolios.• Subject matter expert on all Investment account types - Registered accounts: including TFSAs, RRSPs RESPs and RIFs and Non-registered: Individual, Joint, Corporation, and Family Trust.• Trouble shooting client specific trading platform issues.

Mississauga, Ontario, Canada

- Reached out to influencers that would fit the brand's profile- Served as a contact point for influencers- Put together influencer marketing strategy for the brand- Conducted product photo shoot- Strategized Instagram content posting layout- Wrote blog posts for the brand- Assisting in the creation and editing of written, video, and photo content- Responsible for online community management- Worked closely with graphic designers to produce the brand's website on Shopify- Conducted a competitive analysis and developed a social media strategy- Managed online contests and giveaways

Toronto, Canada Area

- Operated the POS register diligently- Effectuated store transactions- Promoted joining reward memberships to increase customer loyalty- Promoted sale of shoe care products to meet the target of 20% of overall sales.- Problem solved customer concerns in order to guarantee customer satisfaction according to the company’s policy

Markham, Ontario, Canada

- Scheduled posts using Hootsuite- Created and edited posts and ad copies- Managed online audience interactions- Created a Mother’s Day social media campaign.- Coordinated social media efforts with team members

Dubai, United Arab Emirates

- Presented, promoted and sold products/services using solid arguments to existing and prospective customers- Established, developed and maintained positive business and customer relationships- Met and exceeded sales targets- Coordinated sales effort with team members and other departments- Continuously improved through feedback

Dubai, United Arab Emirates

- Analyzed various accounts like General Ledger, Bank reconciliation, etc.- Gathered supporting documents like invoices and hotel bookings for transaction entries in GL accounts- Prepared time analysis for Direct Operating cost invoices received for accruals done in accounts- Prepared cost schedule for various analysis (IT cost, Marketing & advertising, etc.)

Ontario College Graduate Certificate, Hospitality Administration/Management, 4.0 Cgpa

Presidents Honor Roll Courses: Project Management, Digital Marketing, Data Analytics and Finance, Services Marketing, Global Procurement.

Ontario College Graduate Certificate, Social Media, 3.6 Cgpa

Courses: Social Media Strategies, Search Engine Optimization (SEO), Visual Communication, Influencer Marketing, Web Mining and Analytics.

Bachelor Of Business Administration (Bba), Finance And Financial Management Services, 9.39 Cgpa

Courses: Business Communication, Corporate Governance, Marketing Management, Organizational Behavior, Business Law, Entrepreneurship.

High School Diploma- Cbse, Business/Commerce, General, Kg 1- 12

Activities and Societies: Sports Captain and Sports Vice Captain of Our Own English High School, Dubai for the years 2013-14 and 2012-13.