Christina Elder Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Managed a portfolio of key accounts in global markets, generating $10 million annual revenue.
• Cultivated client relationships across all organizational levels to address evolving wellness needs.
• Devised strategies to enhance existing customer products and services, driving a 40% growth across multiple product lines and contributing to a 110% increase in annual revenue.
• Conducted annual and quarterly business reviews, engaging with all client management levels, including c-suite to exchange information on utilization, marketing techniques, and new products.
• Identified, devised, and implemented improvements to customer service delivery, involving enhancements to process, tools, and automation.
• Oversaw end-to-end execution of projects, encompassing daily operations to ad hoc initiatives, involving cross-departmental collaboration and client engagement.

Raleigh-Durham, North Carolina Area

• Provided mentorship and training to both global and domestic work-life consultants, covering service and delivery processes, case management systems, and various operational modalities.
• Developed a comprehensive training curriculum for the entire global operations teams.
• Established and measured quality standards for new hires as well as planned and implemented content reinforcement initiatives.
• Managed the 30, 60, 90-day new hire progression, implementing performance improvement plans to ensure the success of each consultant.
• Conducted call audits and provided performance improvement coaching and development to staff on a global scale.
• Participated in training workshops to enhance skills and collaborated with fellow coaching professionals for continuous improvement.

Raleigh-Durham, North Carolina Area

• Provided cross-cultural training and development for a work-life department and instructed new team members on the case management system.
• Provided consultations for personal assistance with childcare, elder care, daily-living, legal, and financial referrals.
• Performed thorough research and development, delivering comprehensive reports on job demand, job creation, and job training.
• Provided data analysis and insights so that workforce trainers can prepare for and deliver qualified candidates.
• Served as the Education/Outreach Lead to develop business and workforce development plans and training programs.
• Enhanced the quality and boosted the quantity of resources and clients served daily through the implementation of a new collaboration system.

Greensboro/Winston-Salem, North Carolina Area

• Developed marketing strategies to aid in consumer and business account acquisitions and retention.
• Delivered financial and credit services to customers, encompassing consumer checking and savings accounts, as well as personal loans.
• Managed customer accounts while monitoring branch profit/loss reports for outstanding accounts to prevent losses.
• Established strong rapport with retail partners to uphold business relationships and enhance the professional reputation of the bank.
• Identified financial needs through customer engagement, relationship-building, and the delivery of excellent customer service.
• Oversaw portfolios, cultivated relationships, and cross-sold financial products to secure 100% of customers' business.

Raleigh-Durham, North Carolina Area

➤ Planned, organized, and advertised campus-wide programs for the enhancement of the student body.➤ Identified needs within the student community and organized interactive events and workshops to meet those needs.➤ Created staffing plans including defining roles and responsibilities for team members before and during events.➤ Managed and mentored a staff.

Raleigh-Durham, North Carolina Area

➤ Assisted first-year students during their transition to the university through mentoring and fielding questions.➤ Served as a role model and resource to students while representing the university facilitated group counseling sessions.➤ Provided assistance to faculty and staff who present or advise during orientation including scheduling and logistics.

Bachelor Of Arts - Ba, Communication With A Concentration In Interpersonal And Public Relations

Activities and Societies: Peer Educator of The Movement Representative of Residence Hall Council Public Relations Chair of Society of.

Master Of Science - Ms, Human Services With A Concentration In Public Health