Customer Support Planner
Current•Responsibilities include processing of new orders, modification of existing orders and to act as customer lesion between engineering, sales and program management. •Support on time delivery of customer backlog using company internal WIP software and vendor management experience. •Analyze new/changing backlog and act accordingly to support high level of customer satisfaction and on time delivery. Actions include raw material procurement, production control planning and monitoring product yields. •Assure manufacturing capacity availability with domestic/international contract manufactures through forecast and backlog analysis.•Manage RMA requests, invoice discrepancies and discrepant material processing. •Manage consigned inventory levels at subcontractor sites and minimize inventory investment through customer trend analysis.•Work with sales and marketing to support incoming quote requests.