Contractor at KinderCare

The Customer Service Representative provides an excellent customer experience for potentialand existing customers. Identifies opportunities to cross sell and coordinates with salesspecialists for follow-up. Assists the agency owner with attaining agency service goals.

• Managed back office team for a large technical contracting business, responsible for 400+ contractors with minimum supervision.• Managed team adherence to client and corporate compliance policies and processes.• Administered background checks and drug test for newly hired employees. • Staff training, coaching, mentoring and career growth.• Interview, annual reviews, performance management and terminate internal employees. • Provide internal employees with information about policies and employee benefits. • Administer new employee orientations. • Internal payroll processing, office expenses, and office event coordination.• Customer escalation handling and issue management.• Incentives preparation.• Problem solving many employee and office issues.• Maintained excellent working relationship with internal and external contacts/coworkers. • Maintained confidentiality when working with employees and HR issues, FMLA, & and Worker’s Compensation. • Created and presented presentations using power point to office on updated policies and procedures.• Booking travel for clients. • Maintain office spending and office supplies. • The “go to” person in the office to resolve problems.

• Onboarding, employment policy compliance.• Adherence to client and corporate compliance policy processing.• Weekly payroll, job start and finishing tasks, benefits review to hires, initiating background checks, client compliance and handling contractor’s questions.

• Sales associate and cashier - purchases and exchanges as a sales associate and cashier.• Answered phones to assist customers with orders, handled customer issues.

• Front office assistant, managed sales shipments, interfaced with customers over the phone, discussed existing orders, relayed research progress, took new orders, filed paperwork, and ensured customer satisfaction with product purchases.• Developed an Access database and queries to record customer feedback on antigen research data, antibody products and services.

• Supervised employees and managed overall production, administering breaks, cash management, waste control, and inventory tracking.

• Analyzed the back office of a credit union using the Summit Spectrum operating system.• Worked on various projects, analyzing components in the system in order to resolve and prevent system problems.• Scheduled new batch jobs for departmental reporting. • Used Access to create a desktop front and back end database application for report tracking.