Christina Frey Email and Phone Number

Curate Goody Boxes for a wide-range of customers. Provide customer outreach and resolve any issues by clarifying the client’s needs and escalating through appropriate channels. Distribute feedback to team members along with innovative methods to increase effectiveness and efficiency when curating Goody Boxes.

Provided immediate attention and above-average customer service to all clients. Wrote compelling and articulate responses to client fashion questions as a member of specialty team. Coached new stylists and provided support and content editing as needed. Presented relevant topics at team touch base meetings. Maintained individual metrics above the company average. Reviewed past shipping history, style preferences, Pinterest boards and other social media accounts to provide best selection of merchandise for each client.

Booked and held more than 15 trunk shows; responsible for all set-up of displays and sales at trunk shows. Developed and managed all marketing efforts for personal business including email and social media marketing. Processed all jewelry orders and returns of merchandise.

Developed yearly public relations plans and oversaw execution to meet business objectives. Managed pr agency relationship and all budget and billing issues. Wrote numerous speaking proposals resulting in successful placements at top industry events. Wrote and edited press releases, case studies, white papers and powerpoint presentations for industry speaking events. Coordinated customer surveys and developed pr programs to support survey results. Developed customer reference program resulting in more than 50 qualified references for media opportunities. Wrote all press materials, including news releases, media alerts, pitch letters, q&as, company backgrounders, etc.

Developed public relations strategy for Internet company client. Wrote multiple press releases, conducted press pre-briefings and secured interviews around large company announcement. Wrote powerpoint presentations for large pharmaceutical company client.

Wrote and edited joint press releases and various press materials including broadcast pitches, conference session abstracts, award submissions and executive bios. Handled crisis PR surrounding executive resignations. Staffed executive broadcast and print interviews. Served as media contact for all broadcast opportunities and managed video production of corporate b-roll.