Christina J. Email and Phone Number

Utilized technical knowledge to manage and maintain the corporate telephony and/or messaging structure of Unify, Skype and Teams systems.Managed both IP and Legacy Telephony call routing.Experience using direct system interfaces as well as supplemental call manager software (OSILA, AVST, Unify CMP, etc.)Experience troubleshooting and resolving issues involving physical equipment, routing issues, configuration issues and network issues. Utilized systems monitoring software and network tools to identify, predict, and troubleshoot a wide variety of telephony, network, and equipment related failures. (Unify², Skype reporting tools)Programmed and deployed upgraded voice infrastructure equipment (SBCs, VoIP desk phones, conference room phones, Intercoms, Elevators,l) Assisted in provisioning virtual and physical custom speed dial interfaces.Promoted and piloted the large scale adoption of Zoom software within the organization. Developed advanced working knowledge of Zoom administration. Established Zoom Single-Sign On for the business. Created training materials in relevance to company policies and uses. Administrative functions such as maintaining corporate databases, generating reports, developing documentation, transition charters, and delivering training for end users. Intermediate experience working directly on large scale telecom projects related to software and hardware deployment.

Obtained advanced administrative knowledge VoIP telephony systems and equipment.Managed corporate call routing of the corporate network using Cisco Call Manager systems including CCMP, CUCM, UCVM, Agent Desktop, Unity, Jabber, IM & Presence.Tested, programmed, and deployed telephone equipment such as VoIP phones and ATAs. Supported deployed equipment by troubleshooting and modifying, and updating a wide variety of Cisco telephony end-user equipment.Experience in navigating and utilizing SQL databases, VM Servers and OS environments via Remote Desktop software.Familiarity with Office 365 products, TeamViewer, VPN.Project participation experience including the development of strategies to make system wide changes to company VoIP network architecture. Worked directly with telecom providers to manage trunk groups and port numbers.

Managed the inbound and outbound phone calls Managed the escalation process with third party vendors and internal service center repairs.Managed shipping/receiving and performed computer repairs and software installationsRan the administrative functions within Geek Squad and manage department communicationsManaged product shipping and receivingPerformed software repairs/installations and light touch repairs to products. Detected, diagnosed and resolved malware and hardware issues. Perform leadership duties, such as deliver performance reviews, communicate policy and communication guidelines, and other duties as assigned.