Develop and support strategic objectives to ensure effective risk management and cost containment goals. Responsible for the leadership, innovation, governance, and day-to-day oversight to identify, evaluate, mitigate, and manage operational and strategic risks via insurance, loss control, and contractual risk transfer. Manage insurance placements with preparation related to underwriting submissions, negotiation of program premium and coverage terms, and binder/ policy review. Manage claims for assigned coverage lines in coordination with key business leaders. Develop, direct, and oversee an active claims database in conjunction with the company’s senior legal counsel. Directly liaison with internal compliance, human resources, and legal departments. Design and implement risk mitigation strategies. Manage and maintain record-keeping for all insurance/ risk-related correspondence and documentation consistent with standard legal file set-up. Maintain regular communication with key business leaders on coverage and projects.

Coordinated compliance and quality management activities for a residential facility that provides mental health and substance use treatment services. Ensured the facility followed all local, state, and federal laws that pertain to a residential treatment setting. Tracked and trended incident reports to address patient safety issues and make patient safety improvements. Tracked and trended patient complaints. Ensured patient complaints and grievances are appropriately resolved in a timely manner. Ensured compliance with TN state mental health regulations to maintain state licensure. Ensured compliance with The Joint Commission standards for a behavioral health setting to maintain accreditation standards. Completed various analyses on patient and facility events as needed to track areas of concern and determine appropriate plans of action.

Promoted, coordinated, and performed risk management and performance improvement activities within a psychiatric hospital. Strived to ensure hospital is in compliance with The Joint Commission Accreditation Standards and State regulations. Oversaw the hospital's Risk Management program in compliance with incident and variance policy. Received and analyzed aggregate data. Reported risk issues to hospital management and corporate relative to general liability risk exposure. Facilitated, directed, and served on specific facility action plans as needed to improve hospital functions. Served as the facility's compliance officer, loss control manager, military unit program manager, and military liaison.

Contractor for the ACS Family Advocacy Program. Served as a Regional Manager for the Victim Advocate/ Sexual Assault Program. Provided supervision, oversight, training, and guidance to Victim Advocates within regional assignment.

Contractor for the ACS Family Advocacy Program at Ft. Campbell, KY. Serve at the designated program manager responsible for local implementation and execution of the Sexual Assault Prevention & Response (SAPR) Program for the installation. Ensure overall local management of sexual assault awareness, prevention, training, and advocacy/ support services. Provided traing and oversight to Unit Victim Advocates and Deployable SARCs. Planned, coordinated, and executed events for Sexual Assault Awareness Month in April of each year.

Provided case management services to children in foster care. Worked with families and foster parents to ensure safety and needs of each child were being met. Advocated on behalf of clients in school and at court. Provided training to foster parents on a monthly basis.

Provided case management services to children at risk of entering state custody due to dependent/ neglect and/or juvenile justice related issues. Worked closely with Child Protective Services, juvenile court systems, schools, mental health providers, and community agencies,

Provided mental health case management services to children ages 4-17. Worked clients in family homes, schools, and residential treatment centers. Provided resources and referrals as needed or requested.

Provided independent living skills training for chronic mentally ill adults. Assisted clients in learninghow to manage time, money, and medications. Worked with clients to better develop skills such as cleaning, food preparation, personal hygeine, and communication.

Provided nutrition and weight loss counseling to clients. Carried a caseload of 10-15 clients per month. Managed sales and ensured accounting books were correct on a daily basis.