Achieved a successful grant site visit by locating and organizing twenty types of documents. Mail merged folder labels to create an easily navigable file system.• Organized three feedback sessions. Invited twenty dental residents, students, patients and medical directors to comply with grant.Built a 200-step flowchart using free tools to identify inefficiencies in our processes. Obtained large-scale prints on short notice.Event planning• Composed minutes, agendas and presentation slides for weekly and monthly meetings.• Scheduled meetings, trainings and interviews around doctors’ and medical leadership’s busy and dynamic workdays.• Reserved rooms under external managers.• Coordinated timely delivery of supplies and food while adhering to purchasing policies and attendees’ dietary restrictions, even with one-hour notice. Quickly resolved purchasing card authorization issues at point-of-sale.• Set up audiovisual equipment. Generated teleconference links.• Followed up with staff on their action items weekly.Human resources• Approved a job posting in an online talent management system.• Scheduled interviews with internal and external hiring committees.• Instructed employees to prepare online performance evaluations. Resolved technical difficulties. Scheduled all performance reviews while maintaining confidentiality.Booked hotel rooms and conference tickets. Provided accounting documentation. Made hotel reservation adjustments and collected refunds.Resource management• Coordinated reconfiguration, ordering, installation and adjustment of custom furniture.• Placed surplus requests to successfully remove excess furniture.• Managed water dispenser replacement and document destruction services.Generated a reference book of barcodes for hundreds of products in inventory. Efficiently downloaded and inserted item photos with an Excel macro and Google Chrome extensions.Developed six policy training modules with completion-dependent access.

• Promoted to lead the course scheduling process for 700 classes per term across six programs.• Directed and trained three subordinates. Ensured the quality of their scheduling work.• Performed weekly website updates using UNM’s Cascade and MySQL system to display class listings and information accurately.• Trained a new supervisor and three employees to use our database.• Created tutorial videos for coworkers using free tools; received positive feedback.

• Digitized and redeveloped the class scheduling method for two programs. Using the new method, the programs: • Offered over 20% more classes than scheduled the previous year with similar space and time constraints. • Effectively eliminated double-booked rooms or instructors, a previously common error that cost program supervisors hours to correct and had several negative repercussions. • Eliminated the need to aggregate instructor availability information from dozens of emails. • Used a student with one year of experience (me) to work out scheduling details formerly handled by a manager with decades of tenure. • Improved customer satisfaction by dividing difficult classes into 12.5% more sessions.• Managed a 96-hour, web-enhanced paralegal certificate program with three remote students.• Researched, tested and documented a process to bulk-import test questions into our course management system. This replaced a time-consuming process requiring entering questions individually.• Planned several field trips by communicating with 17 students and instructors, setting appointments, formatting and ordering printed materials and credentials, coordinating billing and following up with students.• Analyzed enrollment data and created charts for review with the director about drivers of enrollment trends.• Proofread quarterly marketing materials; contributed copy and graphics. Supervisor insisted I be assigned any editing because I catch errors in even national-scale firms’ publications.• Created a tool using MS Excel formulas and macros to dynamically update and organize course listings, catch organizational errors and find new course numbers in minutes, previously labor-intensive tasks. Trained program supervisors on the tool; supervisors said they were impressed with my instructional ability.• Scheduled 4800 hours of class time over a year, 70% of which were constrained to four room options during three-hour time frames.

• Prepared charts and performed statistical tests. Reconciled discrepancies in 200 loan documents and calculated direct impacts of each loan by industry.• Wrote explanations of statistical findings and performed major edits on two research papers. Interviewed dozens of business owners for an economic impact study.

• Anticipated customers’ needs and mastered multiple approaches to solve their problems. Greeted and directed hundreds of customers; responded to their questions every workday. The head manager used my customer service skills as an example for other employees.• Solved a transaction issue that the manager struggled with, ultimately allowing us to retain more customers by speeding the transaction process.• Managers doubled my work hours, saying it was because I was among their hardest-working, best-serving employees. Impressed a supervisor twice by finishing a task faster than any other employee. Manager recognized me as one of the top three employees.• Interacted with customers to gather and enter information into CRM system. Searched databases online and on-site for customer-requested products using multiple methods.• Learned enterprise software, organization systems, and operating procedures with little training. Maintained inventory, ensuring specific ranges of products would be readily available for customer purchase.

• Coached students on resume writing, job search and interviewing skills. All of students I instructed got their desired job.• Produced event flyers that received compliments from the head. As a result, we were able to market three extra event series without overburdening the marketing department.