Christina M Email and Phone Number

Reception Desk tasksEnsuring smooth daily operationsTraining

Hsk Operations

Housekeeping Operations.

Preopening Team.Construction defect checks on individual apartments and floors and public area.Liasing with construction team in ensured the defects were attended and ready to get the floors on line.Getting floors ready in 2 stages.Working closely with Suppliers and furniture installation team with set up. Set up of Housekeeping Department: setting up Offices, Store rooms, Linen store rooms and Public area.Working with diverse group of individuals from different MSA properties who came to assist with opening.Working closely with Hotel Manager and ensuring that the apartments were set up in expected time frame to get the apartments on line. Setting up Housekeeping team with suitable individuals in assisting of opening and leading a new Department.Daily Housekeeping Operations after opening.*Managing 337 apartments and ensuring that apartments are serviced and ready for arrival for the expected check in time.*Working with outsourced Hsk Agency. * Working with diverse group of staff from different nationalities and ensuring a pleasant and warm work environment is maintained.*Maintaining Public area.*Supervision of staff, continous training and mentoring.*Handling Hsk related issues - providing counselling and disciplinary action towards staff and regular staff feedback. *Ensuring rooms cleaned and maintained up to MSA standard. *Assisting Hotel Manager with labour management, stocktake, special projects and daily operational issues..*Working with Maintenance Department ensuring that apartments are attended with maintenance issues.*Coordinating with Front Desk and ensuring apartments are ready in expected check in time.*Meeting with guests and handling Hsk related concerns and ensuring guests have a satisfactory stay.

* Daily Housekeeping Operations.* Supervision of staff, training and development.* Assisting guests with concerns and ensuring pleasant stay* Monitoring labour costs.* Monitoring and maintaining expected standards.

* Daily Housekeeping Operations.* Supervision of staff, training and development.* Assisting guests with concerns and ensuring pleasant stay.* Monitoring labour costs.* Monitoring and maintaining of standards (MSA Campbell St, Trip Advisor Ratings is Usually Number 1 and Number 2)

*Operations of hotel on overnight shift.*Night Auditing.*Taking and changing room reservations via email, phone or in person.*Assisting and taking Room service (24hrs) orders.*Resolving any guest complaints and concerns in the whole hotel.*Working with Security Department, ensuring hotel's security of property & guests.*Provide information and assistance to all guests and visitors.*Check-in/check-out hotel guests courteously and efficiently.*Inspection of Public Area at end of shift.

*Daily Housekeeping Operations.*Managing 531 rooms and ensuring that rooms are serviced and ready for arrival for the expected check in time..*Rostering and managing of up to 105 staff. *Working with outsourced Hsk Agency. *Maintaining Public areas and function rooms.*Supervision of staff, training and mentoring.*Handling Hsk related issues - providing counselling and disciplinary action towards staff and regular staff appraisals. *Ensuring rooms cleaned and maintained up to expected five star standard. *Assisting Director of Hsk with labour management, stocktake, special projects and daily operational issues.*Working with Engineering Department for annual Spring cleaning programmes and ensuring floors are back on line in a timely manner. *Coordinating with Front Desk and turning around back to back rooms with large group arrivals on full house occupancy (Cruise liners) *Meeting with guests and handling Hsk related concerns and ensuring guests have a satisfactory stay.*Key Experience: Assisting the Director of Hsk and leading a diverse team through a demanding environment, from which first and last impressions are the team’s responsibility in achieving the Four Seasons experience.*Always remembering that - the staff are the biggest asset in a Company.