Christina Marie Moore Email and Phone Number

• Wrote successful grant proposal to the U.S. Department of Education resulting in $120,000 funding towards the creation of a childcare subsidy program to increase enrollment and retention of parents in higher education programs, and created all policies, procedures, and guidelines for implementation of program and scheduled reporting to the U.S. Department of Education• Edited and wrote copy for internal and external documents including marketing and admissions materials, social media, website, quarterly Pioneer Post, reports to accreditation agency, policy manuals, forms, and executive communications• Researched and created development training and institutional update documents and reports for Board of Trustees quarterly• Prepared institutional updates presentation for all-staff Quarterly Institutional Meetings• Managing meetings and tracking meeting action item progress for executive-level meetings• Oversaw daily operations through collaboration between all departments to ensure University events, mission, administrative operations, fiscal priorities, and goals are successfully met• Completed expense reports on monthly basis for University credit cards• Obtained Antelope Valley Air Quality Management District grant resulting in 60% reimbursement on the purchase of a 36-passenger bus for University transportation

Student Records Coordinator I &II• Served 50+ students and internal employees daily with information about the University, its programs, student life, and policies, and resolved complaints/issues with the effective use of de-escalation techniques, resulting in a Registrar 2016 Customer Service Award nomination• Restructured a cross-departmental report between the Student Records SAP Team and Finance Department to increase efficiency• Organized 10+ events a year with a $17K yearly budget between CA and IA locations as a Registrar Employee Engagement Committee Member to build interdepartmental relationships• Successfully completed STEP, a leadership development program which developed skills in key points such as change management and situational leadership• Conducted up to 80 weekly pre-graduation and graduation audits utilizing CampusVue and ImageNow to ensure appropriate scheduling and progression towards degree requirements• Processed up to 80 weekly forms and activities for FERPA, demographics, refund issuance, and grading accuracy utilizing CampusVue and ImageNow with ZERO discrepancies• Performed weekly quality assurance checks on up to 15 reports to confirm the team’s processing accuracy, identify system discrepancies, and track document corrections to ensure 100% reporting accuracy• Calculated cumulative GPA and Successful Completion Rate to implement dismissals, probations, and/or status changes; reviewed a weekly average of 75 student dismissal appeal letters for input to the appeal board and immediately implemented the committee decision• Increased efficiency and reduced inquiries by creating automated customer email responses

Classes Taught:ENGL 101 - Composition I - ExpositionENGL 102 - Composition II - Argument and AnalysisENGL 224 - Introduction to Creative Writing• Taught introductory and intermediate writing courses for 55+ students per semester with collaborative, hands-on learning experiences for an average passing rate of 98.5%• Created and implemented the syllabi, course calendars and lesson plans for 11 classes which resulted in the creation of firm and fair metrics, trackable goals, and deadlines for students• Advised and mentored 55+ students per semester on a one-on-one and group basis through open lines of communication that included telephonic, electronic, and face-to-face interactions with their studies and educational goals which resulted in academic success and development of pathways to graduation

- Processed and organized student admissions packets and student information- Entrusted with sensitive student information for timely processing- Processed large mailing projects, including admit/deny letters and school information packets accurately and efficiently