• Handled and managed sensitive information for the owner’s business clients• Primary policy writer focused on development of new company processes and procedures• Pioneered a new record keeping system that restructured the archiving and retrieval of client information• Provided logistical support for internal company programs, and meetings• Developed and administered training for the company of 7 employees on personal marketing tools and capabilities• Trusted assistant to company president and staff with an earned a reputation for producing high-quality work• Organizing client confidential information to ensure the business is in compliance with the state and national mortgage licensing systems

• Focused on communicating with victims, witnesses, and Police Personnel during emergencies, helping to resolve major cases• Appointed to Tactical Dispatcher for the Regional S.W.A.T. Team including 4 cities and B.A.R.T.• Trained and mentored 8 new dispatch personnel on full system utilization, policies, and procedures• Selected as 1 of 5 staff to train with the FBI as a crisis negotiator between multiple contenders• Communicated emergencies to Police Personnel effectively and efficiently by operating two-way radios • Serve as a member of the dispatch center team responsible for handling over 100K emergency and non-emergency phone calls • Assist 2-3 coworkers with dispatching and operating emergency dispatch equipment • Aid with resolving major cases and providing information on the safety of employees by researching the pertinent information

• Filled a single opening in dispatch with several qualified candidates providing emergency dispatch for the police department• Part of a team of 4-6 dispatchers handling over 50 calls per day, and 120k calls per year• Able to establish bonding and rapport calmly assessing inbound calls and routing to the correct department• Evaluates the order of questions needed to quickly assess each situation to gather the right information • Assess call importance in order to jockey between critical, and just informational calls• Works as a partner in the dispatch team relying on each other to best assess and protect the public & officers

Operative position within the dispatch center handling over 100K emergency and non-emergency calls per year concentrated on communicating with Police and Fire Personnel and documenting resolutions in major cases • Utilized two-way radio systems to communicate emergencies to Police and Fire Personnel• Handled the communication with 4 different jurisdictions of fire agencies from the Incident Command• Assisted with dispatching and operating emergency dispatch equipment with 6 screens for resources • Participated in resolving major cases and delivering information related to the safety of fire and police employees by researching the necessary information and documenting the files

Managed dispatch within the center handling 200K emergency and non-emergency calls including Fire, Police, and Emergency Medical Dispatching (EMD) by coordinating communications to each department • Communicated with multiple fire agencies and EMD after a request was made by Incident Command• Provided medical instructions that included CPR guidelines for helping subjects who were attempting or committed suicide, overdosed, vomited, or experienced chest pains • Assisted 3-5 coworkers with handling dispatching and operating emergency dispatch equipment • Aided with resolving major cases by researching and providing safety-related information to employees

Emphasis on operating a two-way radio, communicating with police and fire agencies, responding to emergency and non-emergency calls, and preparing all departmental case records • Operated two-way radio for maintaining effective and efficient communication with the departments • Operated Computer Aided Dispatch (CAD) system that included California Law Enforcement Telecommunication System (CLETS), National Crime Information Center (NCIC), Criminal Justice Information System (CJIS), and The Last One (TLO)• Communicated with multiple fire agencies after a request was made by Incident Command• Calmly handled communication with victims and witnesses requesting police and/or fire assistance • Responded to 911 and multiple non-emergency calls determining the proper course of action • Performed tasks in a fast-paced and high-stress environment by relying on training and teamwork • Attended 24 hours per year of training to maintain and expand knowledge of California laws and regulations for improving assistance provided to officers and civilians in day-to-day duties • Helped with resolving major cases and providing information related to the safety of employees by researching and investigating resources to document a case for the police involved