• Organising the rota and managing shifts• Understanding percentages and targets looking at the company growth• Organising beauty events on counter• Making sure all stock is up to date and querying out of stocks• Booking in appointments and creating a strong V.I.P list of customers• Making sure counter is extremely clean and presentable at all times• Traffic stop and recruit new customers• Educate customers on YSL history through story telling.• Have a wide range of product knowledge • Be aware of any store promotions and points and offers• Have great communication with all staff, department mangers and store mangerHarrods Knightsbridge 1/2018 - 5/2019 YSL Beauty Makeup Artist• YSL Beauty Makeup Artistry Training at L’Oréal Head office• Over 1 years experience in working in YSL beauty’s number one store in the world• Working on 3 different counters for YSL beauty in Harrods Including white hall, black halland colour hall• Attended REBEL squad supporting other London high end stores in eventing• Attended YSL trend meetings to predict latest seasonal makeup trends• Created makeup looks that all the team can wear for various focused events• Tracking sales and percentage to target• Organising and communicating to the team at all times• Setting up daily sheet including lunch and tea breaks for team• Attending morning briefs and recording the stores figures• Working throughout harrods Christmas and Summer sale• Dealing with international shoppers on a regular bases• Experience in selling exclusive YSL fragrances• Take different payment methods such as union pay, alley pay, apple pay and over thephone.• Constantly recruiting V.I.P customers and invited them back for events• Organising sales for international exportation• Constantly posting on the YSL community facebook