Christina Serna Email and Phone Number

• Direct the Western Regional Office, lead development, culture, training, staffing, and ensuring departments achieve tasks and goals given• Promote and direct NET’s work in assigned dioceses across the US• Cultivate relationships with prospective benefactors and assist in implementing a donor acquisition strategy for the Western region.• Take a prominent role in planning and executing an annual fundraising event•Increase NET’s ministry through building relationships with key contacts by presenting & attending conferences, meetings, & events• Assist with development and implementation of marketing campaigns• Staff lead for the development and functions of the Western Regional Advisory Board• Assist in training 175 missionaries in faith formation, pastoral care, relational skills, and ministry

•Assisted in training 174 missionaries in faith formation, pastoral care, relational skills, and ministry •Initiated and created training program and templates for new hires•Increased NET’s ministry through building relationships with key contacts by presenting & attending conferences, meetings, & events•Created Marketing/Scheduling Strategy to increase retreat sales•Promoted & booked retreats by providing exceptional guest experience•Assisted in opening new regional office, promoting NET's presence in CA

•Assisted in training 150 missionaries in faith formation, pastoral care, relational skills, and ministry •Provided support and training for Team Staticians. •Assist in scheduling retreats for 9 teams nationally•Coordinated billing process, including sending invoices and collecting payment•Promoted NET Retreats and assist Diocesan Contact People in filling dates •Provided customer service and answer questions for Diocesan Contacts•Coordinated Confirmation Retreat Weekends at the NET Center

•Developed a daily schedule for the team •Delegated retreat responsibilities, and assist team members in fulfilling assigned duties•Communicated and coordinated with representatives from 115 parishes and 24 dioceses•Served as a weekly contact between the team and the NET home office •Strengthened team members in developing skills necessary to minister •Ensured team members follow NET guidelines, and direction given from the NET home office •Advised team members in relating positively, effectively and in community with each other

•Driving profitable sales by ensuring team is engaging with guest to provide excellent guest service•Acted as leader on duty; ensuring team is productive and the store is meeting brand•Directed an HR Team •Lead scheduling and interviews, directed orientation, maintained compliance and training•Trained 180+ team members and executives on new Flexible Fulfillment rollout program •Lead Team Lead Meetings, assisted with Team Culture events, and held team chat sessions •Contributed to a respectful Fast, Fun and Friendly atmosphere for all team members by placing importance on everyday moments with the team•Actively participated in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions•Regularly led onboarding process for new team members

•Assisted ETL-HR with HR responsibilities, and in managing an HR Team •Assisted with scheduling and interviews, directed orientation, maintained compliance and training•Trained 80+ team members and executives on new Flexible Fulfillment rollout program •Acted as the Leader on Duty; ensuring the entire team is productive and the store is meeting brand. •Lead Team Lead Meetings, assisted with Team Culture events, and held team chat sessions •Contributed to a respectful Fast, Fun and Friendly atmosphere for all team members by placing importance on everyday moments with the team•Actively participated in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions•Regularly led onboarding process for new team memebers

•Meeting 6 Sales Goals every month•Managed administrative documents; entering and filing report sales, credit approvals and repairs•Ensured team is providing excellent customer service•Managed incoming and outgoing shipments and inventory•Accountable for balancing registers, making deposits and dealing with cash amounts of $1000 to $5000