Christina Sharp Email & Phone Number

909 North Market Blvd Sacramento, Ca. 95834

Yuba City, California Area

Greeting customers with a welcoming smile and providing prompt, efficient and friendly customer service with the utmost professionalism and integrity. Opening new accounts and consumer loans while developing client relationships to uncover additional banking needs with proficient knowledge of all products and services, making appropriate referrals, and achieving goals. Keeping work organized, by creating or using detailed spreadsheets for tracking progress. Following policies and procedures to insure federal regulations and guidelines are always met. Helping customers with problems and concerns, while multi-tasking, check ordering, and ultimately aiming to achieve superior customer satisfaction in all aspects of the customer.

Rocklin

• Assessing customers with new, refinanced or HELOC home loans, loan questions, and concerns. Meeting with clients and completing loan packages for conventional, FHA, Title 1, and HUD loans. Product knowledge & proper documentation was critical. Proper documentation was a must prior to loan processing, to meet lending time frames, guidelines, and to ensure processors has sufficient time to obtain additional information if needed to avoid delays in loan closing or funding by underwriting.• In conjunction to loan officer duties due to downsizing I also supervised the call center. It was imperative that the department was constantly meeting call queue goals, and maintaining strong product knowledge and services in compliance with OCC regulations. Overall I supervised six call center customer care representatives and two loan officers. As a supervisor I was in charge of maintaining department budgets, cross sales, lead follow ups, quarterly & annual reviews , reports, audit compliance, production statistics, and enforcing company guidelines and quality customer care. Monitoring live calls and giving feedback to employees to insure the highest customer satisfaction.

Yuba City, California Area

Identify & recover potential or established losses for the financial institution. Travel to different locations and represent Sierra Central Credit Union & Nine branches in small claims court to recover losses by legal means caused by fraud, or account misconduct.• Maintain files and insure all payment plans, judgments, legal requests were filed and followed through per individual county guidelines. Skip-tracing and locating individuals when they stop paying. Processing and submitting proper legal forms, work with local law enforcement to identify fraud and counterfeit items.

North Highlands

My daily duties consisted of being in a call center environment, maintaining a group MBO structure goal system. Supervising nine late stage collectors, and maintaining twenty-four call center calling queue’s full of delinquent accounts. Pre foreclosure processing, loss mitigation, maintaining forbearance payment plans, and strong customer service and negotiation skills were a requirement. Always maintaining & communicating in a professional manor in the most stressful and escalated situations.• Knowledge of process stop codes and attention to detail was of the utmost importance. Identifying possible fraud accounts, and behaviors. Taking financial statements and helping, to secure the customer’s account with the lender and their interest in the property. • (Continued) File and process accurate documentation, while maintaining collection (FDCPA), & Bankruptcy laws by state. Strong listening skills, and customer confidentiality was first priority.• I was also Vice President of the Morale and Recreation group in charge of planning and following through with events to keep over three hundred collectors morale high and production higher.

Yuba City, California Area

• Accepting deposits and withdrawals to all types of accounts, Cashing checks, Cross-selling and referring additional banking products & services, providing outstanding customer service. Knowledge of forms, procedures, banking regulations, and guidelines. Cash handling, and balancing.

Marysville

• Accepting deposits and withdrawals to all types of accounts, Cashing checks, Cross-selling and referring additional banking products & services, providing outstanding customer service. Knowledge of forms, procedures, banking regulations, and guidelines. Cash handling, and balancing.

Abraham Lincoln Cvn-72 Air Craft Carrier

• Fuel Systems Specialist. Safety, and Hazmat Certified. Flight Deck Lead Worker Certified. Fuel system compliant and equipment maintenance certified.• Good Conduct Metal, South West Asia Metal, National Over Seas Metal, four letters of accommodation from admirals and nine letters of appreciation. All for outstanding job ethics and accomplishments.