• Developed and implemented comprehensive HR policies and procedures aligned with Blue Star Donuts’ business strategy and objectives, ensuring compliance with labor and employment laws in Oregon and California.• Led full-cycle recruitment and selection process for all positions, including job description development, job ad posting, resume screening, conducting interviews, and selecting qualified candidates.• Designed and executed new employee orientation and onboarding programs, enhancing new hires' experience and performance. Continuously assessed and improved programs to optimize new hire retention.• Acted as a trusted advisor to managers and supervisors, providing guidance on employee relations matters, performance management, disciplinary actions, and conflict resolution.• Maintained accurate and up-to-date employee records, including personnel files, HRIS data, and benefit enrollment information. Ensured compliance with federal, state, and local employment laws and regulations in Oregon and California.• Administered employee benefit programs, including health insurance, retirement plans, and additional perks and incentives.• Developed and oversaw training and development programs to enhance employee skills. Conducted needs analysis, designed modules, and evaluated effectiveness through staff surveys.• Monitored and analyzed employee engagement and retention metrics, identifying trends and implementing strategies to improve satisfaction and reduce turnover. Gathered continuous feedback through surveys and exit interviews.• Collaborated with senior management, including CFO and CEO, on strategic initiatives related to workforce planning, organizational design, and talent management. Provided weekly reports and updates on HR-related metrics and initiatives.

Leadership & Management: Directed personnel onboarding, training, and relations across 5 departments and 6 retail locations, overseeing up to 70 employees in Oregon. Conducted new hire onboarding and orientation up to 60 times annually, ensuring smooth integration into the company.Conflict Resolution & Communication: Acted as a bridge between management and employees, facilitating clear communication and resolution during disciplinary actions and disputes. Addressed communication and morale issues by conducting needs analysis, team-building exercises, and mandatory training.Strategic HR Support: Provided strategic support to the HR department, advising the executive team on policy and operational matters. Collaborated with senior management to forecast future talent needs and determine quarterly recruitment projections.Streamlined Recruitment Process: Established efficient hiring and recruiting procedures that attracted top talent and reduced vacancy time for positions. Facilitated clear communication between executive-level management and departmental managers during company initiatives and roll-outs.Staff Development & Feedback: Actively mentored and guided staff in their personal and professional development through targeted initiatives and feedback sessions. Gathered staff input to drive positive changes aligned with company core values.Comprehensive COVID-19 Strategy: Led the development and execution of a comprehensive COVID-19 response strategy, including remote work arrangements, health and safety guidelines, employee communications, and compliance with local and federal regulations. Ensured the well-being and operational continuity of up to 70 employees across Oregon.Confidentiality & Documentation: Ensured strict confidentiality and accuracy in maintaining all files, records, and documentation.

Standardized Operations: Collaborated with executive management to establish and implement standardized operating procedures for the newly created wholesale department, leading to consistent and efficient operations across the organization.Logistics & Inventory Management: Designed and executed robust distribution logistics and inventory tracking systems, managing inventory across three warehouses and ensuring timely distribution to 25 accounts. Achieved a 95% on-time delivery rate.Inventory Auditing & Optimization: Developed and implemented auditing procedures to maintain appropriate inventory levels, minimizing discrepancies and optimizing inventory management for cost savings.Supply Chain Coordination: Projected and communicated inventory needs to the internal Production team up to a month in advance, facilitating seamless coordination and uninterrupted supply chain operations.Team Leadership: Successfully managed and mentored a team of 10 employees, fostering a collaborative work environment and driving efficient workflow and productivity.

• Regulated a high volume store with a staff of 20 employees • Maintained positive relationship with vendors and processed store orders efficiently • Communicated policy updates and company changes to staff • Trained and developed three new hires to understand job expectations and tasks • Formulated training modules for new hires and assessed effectiveness through employee interviews• Met quality standards of service to establish excellent customer satisfaction• Used Square POS to processes customer payments and handled an average of $1,000 in cash daily